I’m glad to see so many people excited to get their Samsung SUR40 for Microsoft Surface (“SUR40”) units delivered. SUR40 is reaching customers in over 20 countries right now, and some of the unboxing videos, like this one, have been really fun to watch. I’ve also seen that a few people have questions about when to use the Calibration Tool found on the desktop. Hopefully I can help clarify those questions:
Calibration instructions are available in the Microsoft Surface 2.0 Administration Guide (located here). One of the most important things to note is that you should always have a proper calibration board when calibrating.
If you try to calibrate without the board, you’ll likely mess up your touch input. If you’re curious like me, your instinct might be to double-click the “Calibration Tool” icon located on the desktop just to see what it does. My recommendation is to leave it alone unless you already have your calibration board and you really need to recalibrate your unit.
The best thing to do if you are experiencing any kind of touch performance issues with your unit is to first run the Environmental Light Optimizer tool (instructions here) and see if there are any light sources that may be causing issues. Samsung also provides a Venue Readiness Guide (found here) that has recommendations on optimal lighting which can also help.
Some customers have noted receiving SUR40 units without calibration boards. The good thing is that most units won’t need to be re-calibrated for at least 1,000 hours; as they come calibrated from the factory. Customers that haven’t yet received calibration boards should be getting them from Samsung in the days ahead – well ahead of most customers ever needing them.