Beta FAQs

We’ve already gotten a ton of great feedback from people using the beta. We’ve also gotten a bunch of great questions. Here are answers to some of the more frequently asked questions.  

Q: Will Windows Live Photo Gallery add support for x64 before RTM?

(from the release notes) 

64-bit is not supported for Beta 2
Beta 2 does not support a 64-bit installation; however the final version of Windows Live will support 64-bit (with the exception of Family Safety). You have the choice of either continuing to run the Beta 1 versions of Windows Live or you can uninstall all Windows Live applications and reinstall the released versions. For more information see KB Article 938275.

Q: Are there localized version planned in the near future? If yes, what languages and is there a schedule?

Windows Live Photo Gallery is localized to the same set of languages as Windows Vista.

Q: Can you help me fix this? Every time I pull a photo up in windows photo gallery, the whites show as yellows and the colors are all yellow.

(from the release notes) 

Images may not display correctly
Images may display incorrectly when a defective color profile is installed as a Display Profile. The Windows Live Photo Gallery Viewer respects color profiles—defective profiles will cause the system to display images incorrectly. The solution is to remove the association of the display with defective display profile and return to the default display profile of sRGB.

In Microsoft Windows Vista:
1. Click Start and then Control Panel.
2. In the Control Panel click Hardware and Sound and then click Color Management.
3. In the Color Management settings dialog click the Devices tab:
4. Select your display in the Device list. If your system has multiple video cards and/or multiple displays, be sure to select the display which is exhibiting the issue.
5. Ensure “Use my settings for this device” is selected.
6. Under Profiles Associated with this Device, remove the profile (or profiles) listed in this box by selecting a profile and click Remove.
Once complete, the box will be empty, ensuring any and all defective profiles have been removed.
7. Click Close.

In Microsoft Windows XP:
1. Click Start and then Control Panel
2. Click Appearance and Themes and then click Display.
3. In the Display dialog, click the Settings Tab and then click the Advanced button.
4. Click the Color Management tab.
5. Under Color profiles currently associated with this device, remove the profile (or profiles) listed in the box by selecting a profile and clicking Remove. Once complete, the box will be empty, ensuring any and all defective profiles have been removed.
6. Click OK.
7. Click OK. 

Q: I live in France and when I want to get prints of my pictures, your only available stores are in the US. In France, you could contact or Photoways, great photo prints providers.

Live Photo Gallery has several options for printing your photos not only in your own country but in countries around the world.  For you, because you live in France and want to print your photos in France, you first need to ensure that your location settings are set to your local country.  To do this open your control panel, click on regional and language options, and in the location tab, select your country.   Once you have set your country to France, then you can choose from the 3 partners who show up:  Photo Station, Schlecker, and Extrafilm.  

Another interesting way you can use this capability is to print photos in other countries.  If you are, say, from Japan, however live in the US, you can set your location to Japan and print directly to any 7-11 store in Japan.  Then you send your parents an email and tell them to go pick up their prints.  It’s a snap!

Q: I want to use the new Windows Live Photo Gallery Beta, but I’m concerned about compatibility of tags down the road with Vista — I’m glad Vista doesn’t use sidecar files.  Is Windows Live the same in that regard?

Both the Windows Vista Photo Gallery and the Windows Live Photo Gallery use the same underlying technology to read and write photo metadata (WIC). Files should be 100% compatible between the two applications (and any other application that uses WIC to read or write metadata).

Keep the questions and comments coming! If you run into an issue with the beta, let us know at

 – pixblog

Comments (6)

  1. anony.muos says:

    1. Do you plan to add save as/export JPEG, PNG, HD Photo, BMP etc? And GIF support?

    2. Can you add themed slideshows to other Vista editions that have the DWM?

    3. Can you update WLPG to rotate pictures and thumbnails to match the portrait/landscape orientation information present in most files? as most digital cameras now include this EXIF info.

  2. cosmin2007 says:

    developers please read and fix that. Or at least please explain why it happens …. Very disapointed because of that.

  3. pixblog says:

    cosmin2007 – which issue are you referring to? If it’s the rotate issue, this is an issue we’ve given a lot of thought to. There are a few reasons we did not include this feature in the past

    – In the past, there have been many applications that rotate photos, but do not correctly update the EXIF info. If we did this ‘soft-rotate’ feature, all of those photos would appear to be rotated incorrectly (double-rotated).

    – We don’t want to make this change in one component (the Photo Gallery) and then have photos appear differently in the Photo Gallery than they do in the Windows Shell, or other applications. The ‘right’ place to make this change is in the underlying component that all of these applications use to display photos – the Windows Imaging Codecs (WIC).

    It’s unlikely that this will change for this release of the Photo Gallery, but we continue to work with the WIC team to determine if this is the right change to make (and where to make the change).

    Feedback from users certainly helps, and we’ve heard from a lot of people that they want this feature! Stay tuned…

    In the meantime, as you import new photos using the Photo Gallery, the import wizard does automatically rotate your photos for you by default.

  4. Lorencm20 says:

    Hey just had a question that is really bugging me. I love the software by the way. Very slick.

    For some strange reason I’m not able to add .divx videos to the gallery even though I am able to play them with WMP. Not supported ?

    Any help with this issue would be greatly appreciated.


  5. gwyncole says:

    It would be nice to have a list of image codec drivers that are WIC-aware. I’m particularly interested in knowing if any of the RAW image codecs, for NIKON, CANON, OLYMPUS, etc… are WIC-aware and can use WIC to record metadata such as descriptions, rating, tagging.

  6. David Blake says:

    I haven’t been able to find any technical documentation on WIC integration with Live Gallery on XP.  The WIC documentation provides info on Vista and Photo Gallery, but not Live Gallery on Vista and XP.

    I have two questions.

    1.  What is the official way to tell if Windows Live Gallery is installed on XP?  I would need to know this in my installer so that I can add the necessary information to the registry.

    2.  Are the registry settings for integration with Photo Gallery and Live Gallery the same on Vista and XP?