Bio – Austin Jones

Austin Jones is a Premier Field Engineer (PFE) specializing in Dynamics CRM. Prior to joining Microsoft, he was the Sr. CRM Technical Manager for Tribridge, a gold-certified Microsoft partner. His experience with Dynammics CRM spans implementations of versions 1.2, 3.0, 4.0, and 2011 where he fulfilled project lead, functional analyst, and technical architect roles. His previous role also…

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Bio – Kaustubh Giri

Kaustubh Giri is a Premier Field Engineer (PFE) for Microsoft Dynamics CRM (MSCRM). Kaustubh has 5+ years of support experience around different technologies. Kaustubh started with Microsoft in 2008 as a support Engineer for MSCRM. Kaustubh’s background includes CRM implementations, basic customizations, deployment and database analysis and infrastruture design. Kaustubh earned his Master’s Degree in…

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Bio – Andrea Richman

Andrea Richman is a Premier Field Engineering Services Program Manager in Microsoft Services focused on the Microsoft Dynamics products. Andrea focuses on identifying services and managing resources for onsite and remote services to customers and partners using Microsoft Dynamics. Andrea joined Microsoft in October of 2001 working as a services project manager spending time developing…

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Bio – Tom Kim

Tom Kim is a Premier Field Engineer (PFE) in Microsoft Services, specializing in Dynamics AX. Tom has been working with Dynamics AX since version 2.5. Prior to joining the PFE team, Tom worked as a solution architect/developer for over ten years at a Microsoft Certified Gold Partner designing, developing, and supporting solutions for customers. More…

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Bio – Ajay Bhojwani

Ajay Bhojwani is a Premier Field Engineer (PFE) in Microsoft Services focused on Dynamics CRM.  Ajay has 10+ years of CRM experience and has been working with Microsoft CRM since version 1.0. Ajay’s background includes CRM implementations, computer networking, and deployment and database analysis and design. Ajay earned his Bachelor’s degree in Commerce from University…

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Pre-Convergence Week of Podcasts

The Premier Field Engineering for Dynamics team is doing a week of podcasts to get you ready for Convergence 2011 next week in Atlanta.  Each of the sessions this week are regarding topics our team will be presenting on next week.  Feel free to join in if you can or check out the recordings after…

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PFE Dynamics is sharing ways to manage system processes in Microsoft Dynamics CRM

Ryan Anderson, a Premier Field Engineer for Microsoft Dynamics CRM, put together a blog and YouTube video describing a way to manage system processes impacting the size of the AsyncOperationBase and WorkflowLogBase tables. If you haven’t implemented Dynamics CRM and are interested in learning more about the general Infrastructure and how to achieve high availability, check…

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PFE Dynamics Podcast—CRM 4.0 Update Rollup 16

In a 13.5 minute PFE Dynamics podcast released today, Greg Nichols and Mike Gast discuss the recent release of CRM 4.0 Update Rollup 16 (UR16) and touch on moving from CRM 2011 RC to RTM. Greg notes there are 3 fixes in Update Rollup 16 (UR16) considered urgent for IE9 and the master knowledgebase [KB]…

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Premier Customers can Attend the Premier CRM 2011 Webcast Series

Premier and PFE Dynamics are offering a second round of the four-part Premier CRM 2011 webcast series. It is open for registration and running from March 21st to March 24th. This is a great opportunity for Premier customers to learn about CRM 2011 directly from Microsoft Premier Field Engineers (PFE). If you are reading this…

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What does it mean to have a Microsoft Dynamics® Dedicated Support Engineer?

The Microsoft Services Premier support offering is structured hourly as it relates to Dedicated Support Engineers (DSE). To expand on the DSE, the PFE Dynamics team has created a Dedicated Support Engineer Packages document illustrating example scenarios around the value and types of Microsoft Dynamics services customers can expect from a Dynamics DSE and how…

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