Can Big Data and Payments Drive Loyalty in Business Banking? (aka, Can Big Data and Payments Drive Loyalty in Consumer Banking - Part 2)...

So – not the most original title, but I did promise a follow-up to my recent blog post: “Can Big Data and Payments Drive Loyalty in Consumer Banking?” In the ‘consumer edition’ of the blog – also on Finextra, I suggested that banks can reinvigorate their payments brand and influence customer loyalty by integrating incentives…

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Can Big Data and Payments Drive Loyalty in Consumer Banking?

With less than 3 weeks left to Sibos I am eagerly awaiting the start of the conference. One of my favorite events within the event is Innotribe – a forum for forward thinking debate, discussion on innovative technologies, learning about new solutions, and collaboration through exchange of ideas. This year I am intrigued by the…

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Sibos 2013 - Countdown to Dubai

Geographically and culturally it is difficult to imagine two more different locations between the last Sibos in Osaka Japan, to this year in Dubai. One constant however is that regardless of location, Sibos remains the top global banking conference. With just four weeks to go, I am excited that the Microsoft team is finalizing preparations for our Sibos…

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Payments is an Information Business

In my teens, I remember TV commercials for Yellow Pages in the UK.  The publication would list local retailers by category, and then you could call to see if the retailer had the item in stock. Maybe if they were a ‘nice retailer’ they would but the item aside for you (a boy wanting a…

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Mobile Payments & Digital Wallets - An Offer You Can't Refuse..

Over the past few years much of the innovation in payments has centered on the consumer experience with the mobile handset for purchases at point of sale (POS). NFC payments is the topic du jour in many countries. Mobile network operators through consortia like ISIS are driving an amount of buzz in the industry, as is Google Wallet – and then…

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Sibos 2012 - Looking Toward Osaka

With only about six weeks to go before the doors of Sibos 2012 open in Osaka, Japan – I thought I’d take this opportunity to give a brief overview of Microsoft’s presence there. As a SWIFT Key Partner we’ve been an exhibitor at Sibos for 9 years now, essentially since the BizTalk Accelerator for SWIFT was…

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Abolishing Checks (Cheques)

Those of you who know me have heard that I am passionate about the game of hockey (the variety played on ice rather than grass). The NHL playoffs have just started and so this is my favorite time of year.  It’s a fast-paced game and it takes physical and mental stamina to win four best-of-seven series…

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The end of cash for payments? Not so fast!

Picking up on my recent threads about mobile payments as a form factor (NFC Payments – Build It and They Will Come?), and with the current state of market buzz around mobile and alternative payments, I am certainly a strong proponent for advancing innovative payment methods for wholesale and consumer payments. We need improvements in efficiency and ease of…

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NFC Payments - Build It and They Will Come?

What is a Mobile Payment Anyway?A somewhat rhetorical question, but every day there are new startups, alliances and technology announcements about the next generation of mobile payments: most recently, NFC enabled phones. The problem with mobile payments is that everyone has a different definition of what constitutes a mobile payment!  This is complicated by different geographic expectations, mobile…

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