Collection of great support resources from Microsoft

To let you know that Microsoft offers a wealth of resources through TechNet and MSDN to help you with key resources to make your life easier and keep your systems performing efficiently.  These resources include product news, downloads, support forums, webcasts, events, online magazines, product evaluations and much, much more! I hope you find the…

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Process incoming mail using an outlook Addin

A customer raised an incident to Microsoft wanting to know how they can create an addin in Outlook to watch all incoming mail….and then do something with it. So I figured if it’s a call to Microsoft that needed this and I see a few people asking how to do this on the Microsoft forums,…

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Exchange web services fail using impersonation to access mailboxes

A customer recently reported a problem to Microsoft where they were dicovering that their exchange web services were unable to connect to some mailboxes. Often support engineers need to ask probing questions about what recently happened in the companys organisation, what recent tools and software updates that were applied and some back ground information about…

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Draw the background of static control with gradient fill when theme is enabled

Recently a customer raised a service incident with Microsoft who reported an issue with their addin unable to visually display property pages in the way that outlook does. When static controls are created as child of tab controls, they won’t inherit backgrounds in XP visual styles. This blog article talks about how to make static…

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Develop for Lync…

Here are some resources on Microsoft Lync, the objective of this post is to help: •Ramp up on Lync Server •Find information to get started •Solve a particular problem •Access to virtual labs & resources UC Forums: https://ucforums.microsoft.com UC External: http://www.microsoft.com/uc Community campus: https://msengage-na.partners.extranet.microsoft.com/sites/campus/technical/uc/default.aspx Lync Developer Centerhttp://msdn.microsoft.com/en-us/lync/default Lync Server 2010 Developer Training Kit.http://www.microsoft.com/downloads/en/details.aspx?FamilyID=85DB249E-C555-49F1-B213-A1297130B3E1&displaylang=en To use this…

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July 11-Interesting KB Articles

How to Verify Windows Debug Symbols – http://support.microsoft.com/kb/148660 Known issues in Outlook 2010 when you try to develop form regions                      http://support.microsoft.com/kb/2265572   Known issues in Outlook 2010 when you develop custom solutions                          http://support.microsoft.com/kb/2265568                         Files that have the .eml file name extension do not open in Outlook 2007                             http://support.microsoft.com/kb/956693   Known issues in Office Outlook…

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Great Lync resources and interesting downloads…

Microsoft Lync Server 2010 Resource Kit Brief Description The Lync Server 2010 Resource Kit is the technical reference for the product. This book extends the product planning, deploying, and managing documentation in the Lync Technical Library. This book serves as a companion to the product documentation to learn how the product works under the hood….

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Useful troubleshooting KB’s

To help any support professional…. Troubleshooting: Windows feature lets you generate a memory dump file by using the keyboardhttp://support.microsoft.com/kb/244139   Enabling debug logging for the Net Logon servicehttp://support.microsoft.com/kb/109626   Troubleshoot domain verification issues in Office 365http://support.microsoft.com/kb/2515404   How to troubleshoot Identity Federation client devices in Office 365http://support.microsoft.com/kb/2530713   How to troubleshoot calendar issues in Microsoft Outlook, Microsoft Exchange Server…

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Setting rights permissions on folders

Customer Scenario:Customer called and required the ability to set rights permissions on folders and subfolders in their mailboxes using outlook. Unfortunatly this cannot be done using the outlook object model so you would need to use exchange web services and/or Ex Managed APIs (and of course extended MAPI); but not in the outlook object model…

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Bulk outlook contact edit

    A common scenario:   I had a request from customer who’s company has just changed names, and they would like to find out if he can edit the ‘Company’ field in his contacts on bulk to reflect the name change.   How can this be done, easily?   You can do this with…

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