These problems are often related to authentication issue or configuration issue.
So please follow these steps :
- Connect to the CRM Server, then run deployment manager, select your organization and click browse from the right panel and then navigate to the Dependent Picklist link.
- Define mapping between « case type » & « priority »:
- Create XML web resource
- Click on get script button and copy the xml
- Create a new xml web resource
- Edit case form
- Edit case form, and click on form properties
- Add pgs_SDK.DependentOptionSet.js script
- Then add new function on the form load
- Then click on the form click on “case type” field and add onchange event
- Publish customization
Open a case (an existing one or a new one)