Contact Support is now expanded to selected Production users! So now all Insiders users (both Slow and Fast) and selected production users can seek 1:1 support within Outlook for Mac.
Through the new in-app support feature, you can report issues and/or provide feedback directly to our support engineers and the product team. Our support team will answer your questions via the in-app chat window in a timely manner.
Where can I get Contact Support?
Simply click on Help > Contact Support from the Outlook menu to send the feedback or report an issue.
Do I have to update Outlook?
For Insider users, you don’t have to update Outlook to see the Contact Support option- it is already enabled on the latest released builds. If you’ve just joined the Insider program, we recommend you wait for at least 1-2 hours to re-launch and check again. You can find more details for joining the Insider program here: Be an Office Insider.
If you are a production user (i.e., not opted in to any Insider program) and you don’t see the Contact Support option, don’t worry – we are working to release Contact Support to all users and you will be able to get in-app support soon. For now, please use https://support.office.com/ or https://answers.microsoft.com/ to report issues or send feedback.
What if I would like to make a feature request or suggestion?
If you would like to suggest a new feature or peruse existing community suggestions, check out Suggest a Feature under the Help menu. This will bring you to the Outlook for Mac UserVoice website where you can cast your vote on feature requests.
What if I want to turn off this support option?
If you do not wish to access this support option from Outlook, please refer to the article Disable Contact Support.