QnA: Selecting an account from outlook mobile to send with

Question: I'm fairly new to the outlook mobile scene, and I have a question about an outlook feature and its equivalent in outlook mobile (smartphone - Treo 700w).

I have two POP3 email accounts listed in my outlook to send/receive with. I do this so I can sync it to my phone and get both personal and business e-mail. The default e-mail address in outlook is business, as when I'm at home on outlook I almost always use it for work as opposed to using the web interface (gmail) for my personal emails.

When using outlook mobile, I find that the from: field is not editable, and is defaulted to "Oulook e-mail". I would love to be able to respond to my personal mail from on the go, and not have to be in front of a computer to do so.

Is there any way to select which account I would like to send with when using outlook mobile? Or can you offer a better suggestion than creating a POP3 account on my phone solely for my personal mail, setting it not to send receive automatically, and then just using that to send items?

Answer:

Uh, Treo 700w actually runs the “PocketPC” software, not the smartphone one (the distinction is confusing even for most of us who work here). The response below is valid for both Platforms. 

I think I understand your issue. You are doing desktop sync. Unfortunately it seems that out software is suboptimal and cannot handle the scenario you described. Essentially if you are using the desktop sync then we basically put the email you send in the “Outbox” and send the “Outbox” with the desktop outlook. The desktop then sends this message out. The desktop uses whatever default account you have to send the message. We have no concept of multiple accounts within outlook if you are using the desktop sync.

Do you have a data plan? If yes then you could sync your gmail directly using pop3. I realize that this isn’t exactly what you wanted to hear, but at least this way you’ll be able to maintain threads when you reply using the pop3 account.

The ability to have multiple accounts to send emails from is a great suggestion. I will take it to our product planning team to consider it for a future release.

We appreciate the suggestion and apologize for the limitation. If you have other general comments about the device or the software then please do send them to me. I’ll make sure they each appropriate people. We are constantly improving our product and feedback from our users helps us a great deal in prioritizing different features in our list.

Thanks.

Zeeshan Hamid