How wikis help us wrangle team processes

(Toni Saddler-French has been swimming in the waters of content creation for years and years, starting with Microsoft Word 1.1. She has worked with various Microsoft Office products, Internet Explorer, and server products and technologies. In this column, she gives a birds-eye view of how your team can better organize its documents and processes with…

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Blurring old border lines

Ed McKillop has been writing and editing technical and marketing content for over ten years. He has written catchy phrases and many manuals (some boring, some not so boring) for aircraft, servers, hardware, software, cell phones, and a machine that tested water and air for anthrax, back when no one knew what anthrax was. He…

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When you’re overwhelmed by e-mail

(Darla Crass is a technical writer for the Microsoft Office Online Web site. She started her career at Microsoft in Product Support answering questions about Windows 3.0. When she’s not at work, Darla enjoys remodeling her house and taking her two dogs for rides and finding new places to walk.) Inbox out of control? Too…

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