Working on an Application Compatibility Issue? Let us Help!

This isn’t our typical debugging type article however I found the information very useful for the developer community.

Windows 7 is slated to launch in the next few weeks. If your applications aren’t quite ready for Windows 7 and having you’re having issues we may be able to help you out!

Last Monday we launched a new pilot program in our Advisory Services space.  Advisory Services is a consultative support option that provides support beyond standard break-fix issues.  The new program involves remote, phone-based support for issues such as product migration, code review or new program development.  The service is intended for Developers and IT Professionals for shorter engagements that don’t require traditional onsite consulting or sustained account management services available via other Microsoft support options.

For the Application Compatibility engagements, we’ll start off with some basic scoping questions such as whether the application is 16-, 32-, or 64-bit.  Is it a client-server application?  What compatibility issues are you experiencing?  Slow Performance?  Hang or Crash?  Installation problems?  The support engineers will be using tools such as the Application Compatibility Toolkit, the the Standard User Analyzer Wizard, and the Setup Analysis Tool.

The KB Article referenced below has more details about the program and how to engage Microsoft.  So, if you’re working on a pesky Windows Vista or Windows 7 Application Compatibility issue, give us a call – we can help!


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