Want to debug the most difficult problems against the largest, most complex piece of software ever written? Are you fluent in C and assembly? Do you carry a spare debugger cable in your bag? Can you represent Microsoft in critical, time sensitive solution delivery? Writing code is easy, finding bugs in someone else’s code you’ve never seen before is a real challenge.


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Candidate must be a strong critical thinker, and enjoy solving very difficult problems (often involving code level analysis).  Escalation Engineers within GES are frequently involved with the highest profile issues, and therefore must be able to handle both pressure and complex situations. Candidates must also have strong customer service, accurate logical problem solving and communication skills, and the ability to work in a team environment. Programming and debugging skills are required, preferably in C or C++.  Also, the ability to read and analyze network traces and solid protocol analysis is a plus. The ideal candidate may have a four year degree in C.S. or Engineering and a minimum of four years product support experience or the equivalent in work experience. Prior knowledge of the product to be supported, and other networking products and/or networking operating systems is required. If you enjoy being the problem-solver in the spotlight of critical problems, then this position will excite and challenge you.



Applicants that possess the experience, and desire will be considered and are encouraged to apply using the below link. After applying, please submit a copy of your resume to benjammc@microsoft.com


Job Details - Microsoft Careers job code is 209923 and can be found on the Microsoft Career page.



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