Virtual Machine Managment Hangs on Windows Server 2012 R2 Hyper-V Host

Hi, my name is Christian Sträßner from the Global Escalation Services team based in Munich, Germany. Today we will look at a hang scenario that involves user and kernel dump analysis.  Also, we will demonstrate how to analyze a hang from both user and kernel modes without forcing a crash dump of the machine.  …

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When Special Pool is not so Special

Hi Everyone.  Richard here in the UK GES team bringing you an interesting case we saw recently where Special Pool gave us some unexpected results, but ultimately still helped us track down the cause of the problem.   It started when we were looking in to some Blue Screen bugchecks on Windows 7 Client builds…

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We Are Hiring – North Carolina and Texas

Would you like to join the world’s best and most elite debuggers to enable the success of Microsoft solutions?   As a trusted advisor to our top customers you will be working with to the most experienced IT professionals and developers in the industry. You will influence our product teams in sustained engineering efforts to…

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Uncover the mystery of a bugcheck 0x24 (NTFS_FILE_SYSTEM)

  My name is Nan, I am an Escalation Engineer in Platforms Global Escalation Services in GCR. Today I’d like to share an interesting sample case with respect to filter manager to showcase the powerful debugging extension fltkd.dll (it is included in the public debugging tools) and talk about Filter Manager/Minifilter architecture briefly through the…

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We Are Hiring Windows Escalation Engineers in Munich, Germany

Would you like to join the world’s best and most elite debuggers to enable the success of Microsoft solutions?   As a trusted advisor to our top customers you will be working with to the most experienced IT professionals and developers in the industry. You will influence our product teams in sustained engineering efforts to…

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Disk Performance Internals

Abstract: My name is Ran Jiang. I am from the Platforms Global Escalation Services team in China. Storage is the slowest component of most computer systems. As such, storage is often a performance bottleneck. Today I want to discuss the disk performance kernel provider, partition manager.  By understanding how the disk performance provider works we…

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Driver Object Corruption Triggers Bugcheck 109

My name is Victor Mei, I am an Escalation Engineer in Platforms Global Escalation Services in GCR.  Some customers I worked with have strong interests in debugging; but usually they got frustrated when I told them “To find the cause from this dump, you have to get the code and understand the design behind it”….

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Windows Troubleshooting – Special Pool

The Windows Support team has a new YouTube channel, “Windows Troubleshooting”.  The first set of videos cover debugging blue screens. In this video, Bob Golding, Senior Escalation Engineer, describes how the Special Pool Windows diagnostics tool catches drivers that corrupt memory. Bob also introduces how memory is organized in the system for allocating memory for…

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