Customer 2.0 Strikes

For those folks who don’t normally track the events of the Gamer community, I’d like to share a lesson that every consumer facing business should heed.  Social Media has changed the consumer landscape in an irrevocable way.  This incident demonstrates what happens to companies that don’t understand the new power of the customer. In short,…

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Wikipedia and the definition of Enterprise Architecture

I was asked, this week, about a page that I had put into Wikipedia nearly three years ago.  Far from being able to take credit for it, I discovered that many of the edits made since I put the page up corrupted it to the point of uselessness.  Alas, after changing that page back, I…

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Using Enterprise Architecture To Get The CIO To The Strategy Table

Recently, Patrick Gray blogged on TechRepublic that IT has a Chicken and Egg problem.  In his post, he describes two mechanisms that CIOs take to become recognized as strategic leaders: a) work in anonymity to demonstrate that the work that they are doing is aligned, hoping someone will notice, and b) wait for the business…

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The End of Flash

The writing is on the wall.  Adobe has abandoned Mobile Flash in favor of HTML5.  It is just a matter of time before the Adobe Flash developers switch over to producing HTML5 instead of Flash as a matter of course.  With the move to mobile devices, the dominance of Flash on the desktop will simply…

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To create a roadmap, we need to know what it is supposed to accomplish

I’ve been involved in a number of meetings recently as our IT teams try to come to consensus on answering this question: What is a Roadmap?  It’s been a fascinating series of discussions.  One thing that strikes me is that most of the internal discussions, and many of the discussions I’ve seen online, are only…

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Governance in an Organic Enterprise

I spent a few minutes this evening reading through Tom Graves’ fascinating post Management as ‘just another service’ and it got me thinking of Governance in the organic enterprise. As Tom describes, there are two paradigms of management at play: organization as machine, and organization as living organism.  Tom is of the opinion that most…

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When IT Architects Describe EA to other IT Architects

Sometimes, I have a hard time being upbeat about the emergence of EA as a profession.  This felling is especially acute when I come across a slick, well-prepared guide to Enterprise Architecture, written by an IT Architect, that is incomplete, inaccurate and/or misleading.  That happened to me today. The guide is written by Wolfgang Keller…

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Explaining Capability Modeling to Business Process Professionals

As I’ve noted in prior posts, many hard working business process management professionals find the concept of “Business Capabilities” to be confusing at best, and counterproductive at worst.  In a recent article in BPTrends, Paul Harmon made the following statement: the idea of "capabilities" is introducing confusion into the marketplace. It is hard enough to…

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Enterprise Business Motivation Model version 3.5

For those of you who have been waiting for me to announce the release of the newest version of the Enterprise Business Motivation Model, I’m happy to announce that version 3.5 is available now.  To visit a WordPress site set up to explain the model, visit http://motivationmodel.com To visit a web site produced by the…

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Finding Common Ground: in response to a BPTrends article on Process and Capability

Recently, Paul Harmon published an article in BPTrends that discusses his views on the notion of Business Capability, and whether it is a useful concept.  He was not particularly kind to the field of Business Architecture in his article.  While I encourage my readers to take a few minutes to read the original, I have…

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