Customer 2.0 Strikes

For those folks who don’t normally track the events of the Gamer community, I’d like to share a lesson that every consumer facing business should heed.  Social Media has changed the consumer landscape in an irrevocable way.  This incident demonstrates what happens to companies that don’t understand the new power of the customer. In short,…

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Wikipedia and the definition of Enterprise Architecture

I was asked, this week, about a page that I had put into Wikipedia nearly three years ago.  Far from being able to take credit for it, I discovered that many of the edits made since I put the page up corrupted it to the point of uselessness.  Alas, after changing that page back, I…

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