We are pleased to announce the availability of the Service Level Dashboard Management Pack for Operations Manager 2007 for download on TechNet.
IT departments need ever more sophisticated tools to monitor the performance and availability of line-of-business (LOB) applications that make the organization run. These tools need to go beyond traditional server-based monitoring where server health equals service health.
The Service Level Dashboard for System Center Operations Manager is a new Solution Accelerator that addresses the need of IT service managers for end-to-end reporting on the performance and availability of their line-of-business (LOB) applications. The accelerator provides a unique view of a business application from the user’s perspective by simulating user interactions with the business application and reporting on the experience. Results are displayed on an easy to read dashboard, providing both top-level and detailed views. The top-level view reports the service level agreement (SLA) status (compliant or non-compliant) for every application being monitored. The detailed views reveal component-level information that can help administrators investigate the possible causes of noncompliance reported at the top level.