You receive a “Stop 0x0000007E” error message after you upgrade to Windows XP Service Pack 2 or Service Pack 3 on a non-Intel-processor-based computer

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Hi All,

As people begin to evaluate XPSP3, some people are striking this issue - After you upgrade a computer that uses a processor other than an Intel processor to Microsoft Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 3 (SP3), you may receive the following error message after you restart the computer:

A problem has been detected and Windows has been shut down to prevent damage to your computer...
Technical information:
*** STOP: 0x0000007E (0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

When Physical Address Extensions (PAE) is enabled, you may receive the following error message:

STOP 0x000000FC (ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY)

Notes

• The results of a Stop error message may vary according to the computer's system failure settings.

• The four parameters that are inside the parentheses of the technical information for the Stop error message can vary depending on the computer's configuration. However, for this particular instance, the first parameter will always be C0000005.

• Not all Stop 0x0000007E error messages are caused by the problem that is described in this article.
For more information about how to troubleshoot Stop 0x0000007E errors, click the following article number to view the article in the Microsoft Knowledge Base:

330182 (https://support.microsoft.com/kb/330182/) How to troubleshoot a Stop 0x0000007E error in Windows XP

Cause

Most computers include an image that the manufacturer created by using the System Preparation (Sysprep) tool. Sysprep lets the computer manufacturer generate an image that can be used on different computers. The problem that is described in the above section may occur if the original Windows XP Service Pack 1 (SP1) Sysprep image is created on an Intel-processor-based computer and if the Sysprep image is then deployed on a non-Intel-processor-based computer. Under this configuration, after the computer is upgraded to Windows XP SP2 or SP3, the Intel processor driver (Intelppm.sys) may try to load because an orphaned registry key remains from the original Sysprep image.
This issue may also occur if the original Windows XP SP2 or Windows XP SP3 Sysprep image is created on an Intel-processor-based computer and if it is then deployed onto a non-Intel-processor-based computer. Again, the Intel processor driver (Intelppm.sys) may try to load because an orphaned registry key remains from the original Sysprep image.
For more information about unsupported scenarios when you deploy a Sysprep image on a destination computer that has a different vendor's processor than what the original image is based on, click the following article number to view the article in the Microsoft Knowledge Base:

828287 (https://support.microsoft.com/kb/828287/) Unsupported Sysprep scenarios

Note We do not support using Sysprep to install an operating system from an image if the image was created by using a computer that has a different processor. For example, you cannot create a Sysprep image on a computer that has an Intel processor and deploy the image to a computer that has an AMD processor.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Resolution

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (https://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows

To resolve this issue, follow these steps:

1. Restart your computer in Safe Mode.
For more information about Safe Mode in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

315222 (https://support.microsoft.com/kb/315222/) A description of the Safe Mode Boot options in Windows XP

2. Click Start, click Run, type regedit, and then click OK.

3. Locate and then click the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intelppm

4. In the right pane, right-click the Start entry, and then click Modify.

5. In the Value data box, type 4, and then click OK.

6. Quit Registry Editor.

7. Restart your computer.

Check out KB888372 for more information and updates.

Nick.