Using the Microsoft Automated Service Agent System to Deliver Low-Cost, High-Value Service

  • Article

Using the Microsoft Automated Service Agent System to Deliver Low-Cost, High-Value Service
To deflect service requests from service calls, the Global Help team deployed the Ask FastHelp application for internal Microsoft users, resulting in annual cost savings of at least U.S. $1.5 million.
Technical Case Study | PowerPoint Presentation | IT Pro Webcast