Office 2003 Service Pack 3 and Microsoft Office Document Scanning


Hi All,


I had a customer contact me the other day and they mentioned that after installing Service Pack 3 for Office 2003, when they tried to scan a document using Microsoft Office Document Scanning it crashed.


Resolution:
========


The driver name exceeding 30 characters is the source of the issue:


Shorten the following registry key for the scanner device driver name to 29 characters or less. Below is a specific example for the ScanGear scanner driver.


            From:
            HKEY_LOCAL_MACHINE\SOFTWARE\Canon\Color Network ScanGear\Driver\Devices]
            “ProductName”=”Color Network ScanGear Ver.2.12”


            To:
            HKEY_LOCAL_MACHINE\SOFTWARE\Canon\Color Network ScanGear\Driver\Devices]
            “ProductName”=”Color Network ScanGear”


Nick.