CRM Integration Requires Updated SDK File

If you use our integration with Dynamics CRM, you might have noticed a Microsoft.Xrm.Sdk.dll that is installed on the server and on the client computers. This is part of the integration, both when you use the integrated connection and the Connector. We have seen a pattern where this file is the wrong version for some reason. A symptom…


Capturing Repro Scenarios Using Windows Steps Recorder

As mentioned in an earlier blog post, Microsoft relies on a detailed repro scenario in order to quickly resolve any incidents that you submit to us. Windows includes a tool exists that can be used to easily document the complete steps necessary for reproducing a given problem in Dynamics NAV, preferably using an unmodified Cronus database. Please…


The Importance of Detailed Repro Scenario Descriptions

The foundation for quick progress and resolution of an incident is usually a detailed repro scenario. So, this post describes some of the reasons, along with providing some insights into how the Support team works, in order to help you, our partners and customers. Reproduce Incident in the CRONUS Demonstration Database Firstly, in order to escalate an…


Help us make Microsoft Dynamics NAV better

We always strive to make Microsoft Dynamics NAV a better product – and in order for us to do that efficiently we need to know how real customers out there are using the product. To help us getting that knowledge, Microsoft Dynamics NAV Server can send anonymous data about how server instances are configured and…


How to get English text for a system error based on a foreign language screenshot in Microsoft Dynamics NAV

Working in support services, we are often presented with screenshots of system errors (the error that based on ‘core’ issue. The text for this error not related to text constants from codeunits, reports and etc.) that are in a language we don’t understand. For example, I might see a screenshot that is in German, or…


Technical videos for Microsoft Dynamics NAV 2013

The Microsoft Dynamics NAV support team have posted videos on YouTube that illustrate various aspects of deployment and configuration of Microsoft Dynamics NAV 2013, including tips for how to extend the core product. You can share the videos with other partners, and with your customers – they are the same videos that our internal supporters…


Mainstream Support for Microsoft Dynamics NAV 5.0 Ends April 2012

Mainstream support for Microsoft Dynamics NAV 5.0, including 5.0 SP1, ends April 2012 per the Microsoft Support Lifecycle Policy. Customers who are current on a service plan can continue to access the following benefits through CustomerSource: Previously released Upgrades, Updates, Service Packs, Fixes and Regulatory/Tax Updates  Self-Help Support through Knowledge Base articles and online content …


Microsoft Dynamics Diagnostics

The Microsoft Dynamics business is using Diagnostics to help automate Data Collection and Data Analysis when troubleshooting support incidents. Diagnostics allow our support teams to capture certain pieces of data about an environment to more efficiently resolve a customer case.  Diagnostics can do basic data collection to gather information about product version, system configurations and…