Why Use Social Insights to Improve Customer Engagements?
That’s What Your Competition’s Doing We live in a time of disruption. New technologies make old service offerings obsolete. Entire business models become threatened and then destroyed:...
Microsoft Dynamics 365 Blog
2024 release wave 1 kicks off with hundreds of AI-powered capabilities for Microsoft Dynamics 365 and Microsoft Power Platform
We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.
See Intelligent Business Solutions on Display at Hannover Messe 2016
Hannover Messe has long been an eagerly anticipated annual occurrence on the global manufacturing calendar, and the 2016 event is no exception. Attracting hundreds of thousands of visitors each year, Hannover...
Get Exclusive Insights on Customer Engagement: Join Microsoft at CRM Evolution
On May 23 - 25, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Sessions at the conference run the...
How to cancel an exchange adjustment
There can be situations where you need to cancel an exchange adjustment. This could be because the wrong exch.rate was applied or because you in hindsight find out it would lead to reconciliation issues if you did not do the reevaluation from the ‘right’ module. Here I will show an example of how to cancel
[Post Incident Review Report] AX Help Wiki site interruption
Post Incident Review Report Summary On Friday, April 15, 2016 at 3:48 PM UTC, internal monitoring indicated the AX Help Wiki was intermittently inaccessible. Microsoft engineers followed documented procedures to restore service Friday, April 15, 2016 at 4:19 PM UTC. User Experience Users experienced intermittent access issues to the Dynamics AX Help Wiki. Customer Impact
Paul Greenberg: Good Service and Good Product Aren’t Enough Anymore
“The expectations of the 21st-century customer have a huge impact on what customer service has to be.” Paul Greenberg doesn’t pull any punches when it comes to describing the way modern...
Change Administrator password after AX 2012 demo environments has been deployed from Lifecycle Services
When you deploy a cloud-hosted Dynamics AX 2012 demo environment from Lifecycle Services (LCS), the password for Administrator is fixed and well known. We have discovered that this causes unauthorized usage via RDP and hackers can use it to spread viruses and malware. After the AX 2012 demo environment has been deployed to Azure,
Partner Highlight: Columbus Excels with Digital Transformation
Columbus, an international consultancy, delivers Microsoft-based solutions in three key industries: manufacturing, food and retail. Their success has been impressive. Over the last year Columbus has experienced...
Best Practices for Hiring Field Service Technicians
If you want a successful field service organization, it requires a lot of parts to come together: Your culture Your processes Your operations Your customer service Your...
A Case for a Circular Supply Chain
Reduce, reuse, recycle. It’s good for the environment and good for your supply chain . The traditional approach to supply chain management is a linear progression from producer to consumer, but times...
Microsoft Dynamics AX – Setting up Bank statement import using format MT940
Microsoft Dynamics AX Bank statement import setup for MT940 Please find in the attached document short instructions for setting up Bank statement import based on format MT940. The instructions applies to Microsoft Dynamics AX (AX7).
A country-specific update for Denmark and Austria to support attachments in electronic invoices in Microsoft Dynamics AX 2012 R3
This is to inform you that we have released a country-specific update for Denmark and Austria to support attachments in electronic invoices in Microsoft Dynamics AX 2012 R3. Overview This update allows to support attachments inclusion into electronic invoices output XML files according to UBL requirements. After the installation of this hotfix, the following XSL transformation