We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.
As you know, the Microsoft Dynamics NAV 2013 R2 or 2015 Web client is a website that you deploy and which your users can access from any browser. But in some businesses, users do not have Internet access, but they still want to be able to access Dynamics NAV from a browser. So how can
A newly-released 2015 U.S. State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that customer service expectations, as well as views around...
It’s easy to talk about consistent communications and engaging customers across channels—but why bother putting an omnichannel communications strategy into action? In a word, says Paul Greenberg...
For everyone who was customer service when customer service wasn’t cool, we have arrived. Customer service and customer-centricity is definitely cool now. In the new 2015 State of Multichannel Customer...
When you think “family vacation experience,” there’s a good chance that the Disney resorts come to mind. Walt Disney’s company has deliberately constructed experiences that deliver...
(Please visit the site to view this video) In 1989, Jeff Lebesch took a bicycling trip through Belgium on his fat-tire mountain bike, stopping frequently for Belgian brews. As he pedaled through European...
For WPC 2015, I’d like to share some licensing and pricing updates for Microsoft Dynamics CRM Online. We are extending our Sales Productivity promotional pricing, doubling down on a combined solution...
A longstanding rivalry Historically, sales and marketing are like the Montagues and the Capulets—two departments, both alike in dignity, harboring an ancient grudge. Paul Greenberg puts it more...
From the PRS workshop at NAVTechDays 2014, this pattern was written by 2 work groups: Group 1: Dale Gauci & Kimberly Congleton Group 2: Jens Winberg, Tim Grant, Alen Tot Thanks to Tim Grant for merging the two patterns, correct, send for review, and finalizing them! Meet the Pattern It should be possible to change
Get info on CRM Online self-help and support resources and get answers to your questions – fast! Are you looking for guidance on how to onboard your organization to Microsoft Dynamics CRM Online? Do you have a quick question or a sticky problem to solve? Do you want information on what’s coming up in the
As customer service and the overall customer experience become key differentiators for brands and organizations across all industries, it has never been more important to know as much as you can about...
This month’s Cumulative Updates were made available for download this week. Some of you have experienced problems downloading the files, which causes understandable confusion and frustration. The problems can be caused by a number of different issues, including but not limited to server-side issues. The team that runs the download server is in process of