Applies to: Dynamics 365 Organization 9.0+ with Field Service Solution 7.x version or 8.x version We are excited to announce the general availability of Resource Scheduling Optimization (RSO) v3.0 release which includes maximize preferred resources, best Matching skill level, improved logic of handling conflicted bookings, and user experience improvements to easily re-rank objectives.
It’s been almost two months since we officially joined the Dynamics 365 family with the general availability of our first two mixed reality business applications: Dynamics 365 Remote Assist and Dynamics 365 Layout. We are thrilled with the response from our partners and customers since our launch.
When setting up your Azure DevOps (VSTS) project in Lifecycle Services (LCS), if you use an inherited process template with custom fields, you may receive the following warning message: “The selected VSTS project is based on a custom process template.
Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives. The latest additions are essential viewing for professionals across sales, marketing, customer service, and finance.
The new scheduling experience in Customer Service Hub is now live. It is powered by Universal Resource Scheduling and provides an efficient way to schedule resources for service activity. It considers the availability of employees, facilities, and, equipment to plan schedules accordingly. It also helps customer service organizations improve service quality by preventing over-scheduling.
Extracting valuable insights from both social and web interactions is notoriously challenging. On paper, it’s a simple process of building a trusted relationship with your customers so that you can improve your reputation and secure a competitive advantage. However, if you’re not using the right tools, it can feel much more complicated than that.
Over the past twenty-five years, there’s been a dramatic shift both in the role that technology plays in most businesses, as well as how it’s managed. While technology spending was once primarily consolidated in the IT department, today’s technology budgets are generally distributed across the entire organization.
We are excited to announce the availability of a highly requested feature: Refresh Database Self-Service. This is available using the Maintain > Move database menu option in your sandbox environments.
Our goal for Microsoft Dynamics 365 for Finance and Operations is to help organizations digitally transform by bringing together people, data, and processes. To deliver even greater value to our customers, we continue to make significant organic investments in this product. In addition, we look for opportunities to acquire strategic solutions to help accelerate innovation.
Applies to: Field Service for Dynamics 365 (version 8.2.0.286) on Dynamics 365 9.1.x We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests.
Applies to: Field Service for Dynamics 365 (version 7.5.4.51) on Dynamics 365 9.0.x We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests.