If you provide hosting services for your customer and license Microsoft Dynamics NAV using a Services Provider License Agreement (SPLA), by default your customer will not have their own customer source or a VOICE account. Depending on how your customer signed up for Dynamics Online payment services, a VOICE account may be required for them to use Dynamics Online beyond an initial 30-day trial period. If this is the case, the customer will see the following message in the Microsoft Dynamics Customer Portal when they click Service list:
Your services will be suspended within 30 days unless your support and service plan for Microsoft Dynamics is purchased.
To obtain VOICE access for the customer, contact Voice@microsoft.com and request that the customer account be VOICE-enabled. In the request, indicate that your customer is a Microsoft Dynamics NAV SPLA license customer using the Dynamics Online payment service and indicate that their payment service account requires VOICE-enabling to work with this service. VOICE-enabling is provided at no additional charge.