What to do when the setup.exe doesn’t start in Dynamics NAV 2009

The reason that setup.exe doesn't start can be many. But I will try to give you ha checklist that you can work through if you end up in this situation.

  1. Ensure that the user account running setup.exe have administrator rights.
  2. Try the DVD/download one another computer. If this work you have eliminated that it's any wrong on the installation media.
  3. Start the task manager and check if any setup.exe is running. Sometimes under very special circumstances the setup.exe crash and will prevent any other attempt to start it again by staying running. If you find any setup.exe process kill them. And try to run the setup.exe again.
  4. Start the task manager and check if any msiexec.exe is running. This may happen when a windows update is running or that another installation process is running or have crashed. The best solution in this case is to restart the machine and check again and try to run the setup.exe again. In most cases the msiexec.exe process will be gone.
  5. If msiexe.exe are still there it probably mean that windows installer are running something. You can on your own risk try to kill all of those processes. The risk you take here is that you may end up with something half installed from windows update or other source. So it's recommended to run windows update after this to ensure its ok.
Comments (8)

  1. Gilles says:

    Hi All,

    I just have a look to this post ..because i have the problem described !

    At this time, if i try to install Msft Dynamics NAV 2009 SP1 on a 2003 sp2 server, nothing happens …

    I can see 2 seconds a "setup*32.exe" listed on the process task manager ..and then : nothing !

    I have no errors, no popup …

    Have you any ideas ?

  2. Peter Wibeck says:

    It’s hard to say exactly what the problem is in your specific case. I have seen something similar when running the installer from a network share. So if you are running from a network share you can try to copy it to local hard drive first. Pls let me know how it works out.

  3. Gilles says:

    Hi perterwib,

    Thanks for your quick response 🙂

    The programm is already copied on the local disk on executed from

    At this time,we have try to install it on a other server : it’s ok  !

    We have try with :

    domain admin account

    Run as local admin

    Terminal server console mode

    and nothing happens 🙁

  4. Roel Thomassen says:

    I have the same issue!

    I’m running Windows 7 and the setup.exe from NAV 2009 SP1 doesn’t work. I’m trying both W1 and BE-version, but nothing happens. Even when you run it as administrator.

    Please help!!!

  5. Peter Wibeck says:

    If you have installed NAV 2009 or NAV 200 SP1 previous on the machine that could create some problems.

    Start regedit and look for this key

    – 32 bit “HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstallDynamicsNav60”

    – 64 bit “HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftWindowsCurrentVersionUninstallDynamicsNav60”

    If you find it you have some earlier installation that may be corrupt.

    Look for this directory and file

    – 32bit “C:Program FilesCommon FilesMicrosoft Dynamics NAV60Setupsetup.exe”

    – 64bit “C:Program Files (x86)Common FilesMicrosoft Dynamics NAV60Setupsetup.exe“.

    If you found the key. Delete the key,  if you found the directory delete “C:Program Files (x86)Common FilesMicrosoft Dynamics NAV “ and try to run the installer again.

    This tips is a hack provided as is without any warranty and is only recommended for test system and not production environment.

  6. JCKa says:

    Hi peterwib,

    I also have the same problem as Gilles.

    I try to install Microsoft Dynamics NAV 6.0 on a server which don’t have a previous version.

    The server is installed with Windows 2003 SP2 64 bits. During 1 seconde, I can see the setup*32.exe on the task manager and after nothing happens.

    I have reinstall the windows Installer, restart the server but nothing to do.

    Could you help me ?


  7. Peter Wibeck says:

    This behavior that setup.exe runs for 1-2 sec and then dies is in many cases based on failure to load a dependent file or old file.

    To avoid this problem re download the DVD and try it on a other computer with similar configuration. Don’t run form network share. Don’t alter the file structure on DVD in any way. Ensure that the setupres.dll in DVD1033 is present. If you OS is not English verify that setupres.dll exists under DVD(LCID for installed OS). Start "Add Remove Program" and ensure no NAV components is installed. Look at the registry keys and directory in my comments above to ensure nothing is left.

  8. Peter Wibeck says:

    In some rare cases that I don’t have any explanation for is that when you have tried to start setup.exe a few time with a break in between it suddenly works. In some cases it’s because I have been running from a network share in other cases I don’t know.

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