Getting Ready for the 2012 MVP Global Summit

In just a couple of weeks, Microsoft will open the doors of its Redmond campus to MVPs from around the globe for what is likely the largest community event in the world. More than 1,400 exceptional community leaders from 70 countries will be traveling to Microsoft’s world headquarters. They’re coming for closed door meetings and…


Talking with—and listening to—MVPs at Summit

By Toby Richards, general manager, Community and Online Support, Microsoft   Yesterday I had the privilege to speak to the MVPs here at the Summit as one of the keynote speakers.  Presenting at the MVP Global Summit is always an exhilarating experience, and having to speak right after Steve Ballmer definitely created some additional excitement,…

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Toby Richards and Nestor Portillo Discuss Fiscal Year 2010

[View:https://www.youtube.com/watch?v=yBLuLgxYeGI&feature=player_embedded] Toby Richards, General Manager, Community & Online Support, and Nestor Portillo, Director of Community and Online Support, take a look back at FY 2010 and look forward to exciting plans for FY 2011.


Toby Richards to appear on "Let’s Talk Computers" on May 15

Toby Richards, Microsoft General Manager of Community & Online Support, will be on the radio program Let’s Talk Computers on Saturday, May 15. He will highlight  the MVP Award Program and how MVPs play a critical role in providing community support, as he discusses the evolution of technical support and online communities. If you’re interested…


Toby Richards talks about MVPS and online community support

When Toby Richards sat down to chat with IT Business Edge blogger Ann All, the subject was the role of online communities in Microsoft’s support strategy. Asked how Microsoft manages online communities, Toby explained, that’s not the goal: It’s unrealistic to think that, with the explosion of social media and the Web, we could ever…


Toby Richards Gets Ready for SXSW

Get an advance peek at what Toby Richards will be talking about when he joins a panel discussion at South by Southwest. http://blogs.technet.com/microsoft_blog/ He tackles the subject, “Customer Support in a 140 Character World,” by looking at what it takes to listen to, meaningfully engage with and support customers today. “Supporting customers through social media…


2010 Summit – in a word, “more!”

By Toby Richards @tobyrichards   If I had to sum up this year’s Summit in just one word, I think I would have to say “more.”   This year, we had more MVP involvement in our keynotes and technical sessions, including two MVPs presenting during Stephen Elop’s keynote and numerous MVPs presenting during feedback sessions….


2010 Summit: More MVPs to take on presenting roles than ever before

by Toby Richards   There’s a reason we call the annual MVP Global Summit a summit.  If we called it the annual MVP Global Meeting or Conference, what would make it different from any other gathering?  After all, everyone goes to meetings or conferences on a regular basis.  But traveling halfway across the globe should…

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