Microsoft has launched Fix it Center Beta, a PC and web based solutions help center. Fix it Center diagnosis common problems and finds solutions in a matter of seconds. For more complex issues, Fix it Center Online stores diagnosis data that Microsoft customer service agents can use to determine the steps users have already taken -- drastically reducing the amount of time spent on the phone with customer service.
Microsoft is particularly excited about the positive impact on the customer service experience Fix it Center will provide. MVPs who are already engaged in answering questions will have another tool in their tool box they can use to help in community forums.
Ina Fried from CNET wrote:
Microsoft is testing a new "Fix it Center"--an online and PC-based tool for helping users solve their Windows technical problems.
While a fair amount of diagnostics are built into Windows 7, the free Fix it Center aims to expand on these and also bring similar capabilities to Windows XP and Windows Vista.
Fix It Center is available for download here.