Get an advance peek at what Toby Richards will be talking about when he joins a panel discussion at South by Southwest.
He tackles the subject, “Customer Support in a 140 Character World,” by looking at what it takes to listen to, meaningfully engage with and support customers today. “Supporting customers through social media isn’t about amassing followers,” he explains. “It’s about creating dialogue.”
Find out what Toby has to say at SXSW by following him @tobyrichards.