Humour: A Fun Volkswagen Commercial featuring Darth Vader

A little humour today, just before Superbowl Sunday: this commercial from Volkswagen featuring a diminutive Darth Vader on a seemingly normal Saturday afternoon. I have seen our own son pull the same head fake at the end of the commercial when faced with a reaction to his use of The Force on our cat and…


With IPv6, where will you keep your 428 octillion Internet enabled devices?

Today we were discussing the transition from IPv4 to IPv6 that I noted yesterday. To me, one of the amazing numbers in this effort are the number of IP addresses that IPv6 enables, as I noted in the post… Realizing that eventually these IPv4 addresses would be exhausted, Internet Protocol version six (IPv6) was mapped…


Things I keep: Buzz Kaplan’s "Rules to Live By" (What are yours?)

There is life before (and, I’m sure I’ll find one day, after) Microsoft. It’s important to remember that and appreciate the little things from our time before MSFT that made an impact. This is one of my favourites. How appropriate I should note this in my 6,000th update (aka “tweet”) on Twitter. During my days…

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John Dvorak’s Second Opinion on Microsoft’s business model needs a third opinion: Yours

Today I saw in John Dvorak’s Second Opinion column, John says Microsoft’s business model is done and that "the age of expensive office software may be near its end". (Also the story is available via http://tinyurl.com/cm8fzn.) "Until now, the average computer user has been ignoring this trend. But the economic conditions and the emergence of…

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The Washington Post’s Kim Hart ‘Technical Difficulties’ on the painful Digital TV transition: Obama and the FCC can do something about it

As Kim Hart, Staff Writer for the Washington Post noted in her article today, Technical Difficulties: Switch to Digital TV May Not Be as Smooth as Advertised, many consumers are impacted by the transition to digital television (as I noted noted previously).  Customers find that simply using a converter box isn’t always enough to get…

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From a friend: a suitable short movie on wisdom

I just received this from my incomparable friend, JuliAnn: the Wisdom Book movie: it seemed appropriate to include it here: http://www.wisdombook.org/ Please watch this video. Then take a deep breath and a few glorious minutes to take it in. Ask yourself- "What is the wisdom I carry to share with the world, what would I…

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If someone says "that’s impossible"…

Five days since I posted, as I have been recovering from a cough/virus/whatever, and I was Mr. Mom all weekend long whilst my much better half spent the weekend with friends.  I have this of interest… … from mathoov’s Flickr stream. Thanks to Ariel for the link.   Tags: Ariel Waldman, whack, quotes. http://tinyurl.com/3qmjqj

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Watching the water level drop

A while ago, Beth (who I first worked with in the Exchange group on DST and now on customer satisfaction improvements) told me a story that she’d heard from her husband in the past.  When people leave a large company, it’s like when you remove your hand from a swimming pool: you don’t really notice…

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Anticipate your customer’s needs, eliminate inconveniences

John Wayne Airport saw that customers were inconvenienced and came up with a simple solution, showing that sometimes more (power plugs) is better… and need not be expensive. Picture this, frequent air travelers: you’re at the airport, awaiting a flight, and unable to get to the airline lounge. You don’t want to run down the…

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PC hardware failing? Repair may not be an offered option

An interesting post today on Consumerist where an HP Customer Service rep comes across with a sales offer… A reader on Consumerist.com relates an encounter (over chat?) with an HP customer service representative to discuss a hardware failure with his Compaq computer. The CS rep couldn’t help the situation, as the hardware was apparently out…

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