Doug Burgum to leave MBS, Satya Nadella moves up

It was announced today that Doug Burgum is stepping down as head of Microsoft Business Sollutions, and will leave Microsoft next June. (See the story on the Seattle Times Microsoft page today.) Replacing him in the top spot is Satya Nadella, the corporate vice president formerly heading up the Microsoft Dynamics global development teams around the…


Crashes happen to the nicest people

As noted earlier this summer, my wife’s hard drive failed.  And tonite I read that Guy Kawasaki’s MacBook’s hard disk was “quasi hosed.”   When I worked at an Apple developer in the mid 80’s, Guy was one of those driving forces that made you believe in the platform. I nearly worked for Guy just…


Peter Cullen on balancing Internet privacy with safety

Today the Seattle PI Seattle PI Newspaper has an article that includes a few words of wisdon from our own Peter Cullen, our Chief Privacy Strategist. The article provides some insight from a recent lunch in Seattle where people gathered to hear feedback from a few industry execs and luminaries on questions of how we can protect…

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Managing podcasts: Marc Mercuri’s InfoCenter

Microsoft Watch has an article today on Marc Mercuri’s information-aggregator, Information Center, or InfoCenter.  As noted on Marc’s blog, if you haven’t heard of InfoCenter, then it’s worth checking out http://dotnetrocks.com/default.aspx?showID=189. From Microsoft Watch: “Carl Franklin, the CEO of Pwop Productions, who has had a chance to see the product, described InfoCenter as “an RSS aggregator/podcast-enclosure downloader…


David Pogue on how great customer service breeds loyalty

Generally, I like what David Pogue has to say. Today in his daily mail he covers “Business 101: Quality Customer Service Breeds Customer Loyalty.” (registration required) In it, he talks about the experience he had with a popular online electronics retailer, one that I must confess I have never used. (My wife will find that quite…


Back on the Customer Satisfaction blog

Back on the blog, after being AWOL the last week or so unexpectedly. Last week I was out of the office and off the broadband loop due to a death in the family. Why is this important for the blog you ask? One of the reasons I do what I do was in part related…

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