Ray Ozzie on connecting with customers and partners via blog

(It’s been a busy week with mails, reviews, meetings and running the latest Vista and Offce builds on my machine at the office.) In the latest print edition of Wired (not yet on the web – update 100806: the article, Rebuilding Microsoft, is now available), there’s an interesting, brief article on “Rebuilding Microsoft.” It takes a look at…

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On Channel9: Interview with Kathleen Hogan, VP of Customer Service & Support

On Channel9 is an inteview with Kathleen Hogan, corporate VP of Microsoft Customer Service and Support, and is responsible for the strategy and delivery of technical support for Microsoft. Kathleen is also one of our execs sponsoring the cross-company efforts to improve the customer and partner experience (aka CPE). Tags: customer service, customer satisfaction, Microsoft, Kathleen…

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Company Meeting and demos: still amazing

No secret that the annual company meeting was held yesterday in downtown Seattle. “About 14,000 of Microsoft’s faithful — many decked out in color-coordinated company regalia — gave Bill Gates a standing ovation during his afternoon presentation.” What was interesting to me was the reaction that employees had to many of the demos and presentations. Vista,…


Doug Burgum to leave MBS, Satya Nadella moves up

It was announced today that Doug Burgum is stepping down as head of Microsoft Business Sollutions, and will leave Microsoft next June. (See the story on the Seattle Times Microsoft page today.) Replacing him in the top spot is Satya Nadella, the corporate vice president formerly heading up the Microsoft Dynamics global development teams around the…


Crashes happen to the nicest people

As noted earlier this summer, my wife’s hard drive failed.  And tonite I read that Guy Kawasaki’s MacBook’s hard disk was “quasi hosed.”   When I worked at an Apple developer in the mid 80’s, Guy was one of those driving forces that made you believe in the platform. I nearly worked for Guy just…


Not just planners: what you can learn at Apple Stores

Scoble wrote yesterday that “if I were a product planner, I’d be hanging out at Apple stores.” “If I were planning a new Web product I’d send teams of people to Apple stores all over the world to do market research and just hang out in the stores and watch what people do on their…

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Managing podcasts: Marc Mercuri’s InfoCenter

Microsoft Watch has an article today on Marc Mercuri’s information-aggregator, Information Center, or InfoCenter.  As noted on Marc’s blog, if you haven’t heard of InfoCenter, then it’s worth checking out http://dotnetrocks.com/default.aspx?showID=189. From Microsoft Watch: “Carl Franklin, the CEO of Pwop Productions, who has had a chance to see the product, described InfoCenter as “an RSS aggregator/podcast-enclosure downloader…


Staying ahead and Work/Life Balance

A quick entry as this came across my IM while on a conference call: of interest from Fortune, an article on “How I Work” in which “a dozen super-achievers tell how they stay ahead in the fast lane.” (note 20110126: the article also available here as the original link appears to be broken.) …the following 12 interviews…

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My MSN Support experience

OK, it’s almost the weekend and I decided to sign up for a Windows Live beta off of the address I have linked to my IM account. Nope, not recognized. So Friday night I sent in a text request via a form off of the MSN support page  Support Thank you for contacting Microsoft Passport…