Unsolicited business proposals to Microsoft: there is a way

My friend, Sean, has a post from January on how he’s not feelin’ the love so much from McDonald’s, specifically how the company doesn’t accept unsolicited proposals. This was sent to me today: http://www.mcdonalds.com/contact/contact_us/unsolicited_ideas.html Not clear if he was offering a new spin on the Filet-O-Fish® or what… (and who knew that the bun has…

2

A few Microsoft DST and Time Zone Blog Posts

A few posts on DST and time zones on a few MS blogs… The Groove team covers a couple issues you should know about regarding Groove and DST.  “These issues might impact you during the October 28th – November 4th window.  The issues are detailed in the Technote 932607” Titus is an SDET in JScript…

0

Spiceworks IT Desktop now on Windows Vista

A few weeks ago I noted that Spiceworks IT Desktop — a very cool and free utility — really works on Windows XP… but at the time of my post it did not run on Windows Vista. (PC Magazine said in a recent article that this is one of their favourite free small business tools.) I recently…

1

Of interest: Sprint cancels contracts for excessive customer service calls, roaming

A few mentions in the news this weekend in the ways that Sprint addresses a few customer service issues, receiving letters from Sprint and customer service alerts. Apparently, if you contact customer service too much, Sprint simply cancels your account. No warnings. No assumption that Sprint may be in error, or that some issues may take several…

4

Of interest: Project Kesho brings teachers to East Africa

First off, enjoy what some are saying is the luckiest day of the year… Project Kesho is a non-profit organization founded by our son’s elementary school teacher, Cathi, and her husband, Ian. It’s “dedicated to improving the tomorrows of East African communities through the education of today’s children.” This group of young adults is spending time on…

2

Download: Spiceworks IT Desktop really works (but not on Vista)

This is a very cool and free utility, Spiceworks IT Desktop, which PC Magazine calls in a recent article one of their favourite free small business tools. If you have a number of IP devices in your home, this is also a good tool for creating catalogue of what’s on the network. Did I mention it’s…

3

Article & Video: BusinessWeek on "Customer Service Champions"

Of interest is this video clip from BusinessWeek on “Customer Service Champions” from their report earlier in the year, a ranking of the top companies that put the customer first.  On tap in the report is a look at how the Ritz-Carlton hotel chain (number 11 on BW’s list) focuses on service values and how…

1

Readers respond to InfoWeek’s question: "Does Customer Service Still Exist?"

Following up on my earlier post this week on InfoWeek’s question “Does Customer Service Still Exist?” I was not surprised to see the volume of comments added to the blog posting. I also agree with several positive comments, in particular on HP, and this one on the etailer NewEgg.com: “Newegg – ROCKS. rarely ever have an issue, but the one RMA…

0

Good Customer Service is Sooooo Easy… Not

In William Herman’s post Good Customer Service is Sooooo Easy, he tells the story of how one United Airlines captain’s attitude and direction elevated the level of customer service and ultimately delighted his passengers (and crew, too).  All in the face of relative adversity, complete with (as the author describes) stinking lavatories and poor maintenance. …

4

Blogger compares an Apple Mac Plus to an AMD DualCore PC

In a world of supersized fries and drinks, the blogger Hal Licino (who notes in his bio that he’s an IT expert who “lives for cats, pasta and Harleys”) compares the performance of a vintage 1986 Apple Macintosh Plus to a current, 2007 AMD DualCore computer. In many of the tests that Licino ran, he found that Apple’s System 6.0.8…

2