Six months and Google finally acknowledges I’m me: the troubles with "real" identities

(Written late last night, this addresses the long saga I’ve had with Google in confirming my name on their services.) Busy week this, given we have so many great people in town for TechReady 14 in Seattle, but I’ll still try and find time to celebrate my eleventh anniversary at Microsoft. In my time here…

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Of interest: Daylight Saving Time Issues with Alarms on Apple iPhones

As I noted earlier today, It’s Time To Fall Back An Hour in the US and Canada as Daylight Saving Time Ends This Sunday. I know of several customers who use Apple iPhones in their Windows environments and of note is an issue in Apple’s iOS that impacted their European customers recently… http://www.zdnet.com/blog/hardware/iphone-bug-leads-to-mass-european-sleep-in/10187 Apple notes…

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What’s on your TV: cable, satellite or OTA + the Web?

Someone asked today on a local mailing list for suggestion on local television options: Dish, DirecTV or Comcast (our local MSO). I noted that it used to be that if you wanted to get reasonable TV service throughout your home, cable offered the best option requiring no additional set top boxes for a good variety…

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What to buy: an iPad or a Windows 7 Tablet PC? Here are a few suggestions

I saw this evening that my friend Beth (aka techmama) is considering a new tablet for general computing, like surfing the web, editing her blogs and (no doubt) tweeting. I mentioned that she should consider getting an inexpensive Windows 7 convertible tablet PC vs. an iPad. There are lots of nice choices these days from many…

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Your questions: "Will Office 2003 work with Windows 7?"

On today’s WSJ.com in Mossberg’s Mailbox from Nov. 18, 2009 on the allthingsd.com/ site (the blog where venerable technology columnist Walt Mossberg answers readers’ questions) Mr. Mossberg answers several reader questions, including one on Microsoft Office 2003 and Windows 7.  This must be a popular topic, because I received emails this week (thanks, April and…

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Solved: Word Completion on the AT&T Fuze

I recently solved the Word Completion problem I was having on my AT&T Fuze (HTC Diamond). I received a new phone from AT&T in late December and found that Word Completion was not working, even when selected in Settings>Input. I found that the phone is configured out of the box with Word Completion ‘off’ which…

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Being foolish about customer and partner satisfaction at Microsoft

I recalled tonight an old quote: Fortuna favet fatuis.  If you know me, you’ll likely understand my personal, off-hours affinity for such a quote and my penchant for Monty Python humour. But in all seriousness, I’m reminded of a past post in which I noted that fools may find fault with ease. It takes the…

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My life as a customer: this week, it’s about cable television… and more than the 2009 DTV move

My life as a customer. This week, it’s cable television and the proposed digital television transition… not be confused with that other digital TV transition… as Tweeted today. If you read my post about my email and Tweet exchanges with Comcast, you’ll recall that I wrote to register my complaint of having to add another…

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My life as a customer: sending off our Microsoft Zune for warranty repairs today

As noted My life as a customer: this time, I’m repairing a Microsoft Zune.  To be specific, an 8GB model that my son relies upon for his daily dose of everything from Disney pop to grunge to classic rock (he’s all atwitter about the rock opera Tommy). Well, UPS dropped off the return shipping package…

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My life as a customer: this time, I’m repairing a Microsoft Zune

When we discuss customer and partner satisfaction at the office, I often tell people to remember one thing: never forget what it is like to be a customer. Well, this week (as I posted previously when I’m returned an Xbox 360 for repair, on a Friday the 13th no less) I am just another Zune…

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