Consumers and Enterprise: every customer is a consumer

The other day I read something that made me think: “Microsoft earnings report show the future of the company: Enterprises first, consumers last.” “… the way to the enterprise often first goes through consumers. But more and more, Microsoft will be a company dependent on sales to big businesses, not consumers” Certainly we also understand…

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Six months and Google finally acknowledges I'm me: the troubles with "real" identities

(Written late last night, this addresses the long saga I’ve had with Google in confirming my name on their services.) Busy week this, given we have so many great people in town for TechReady 14 in Seattle, but I’ll still try and find time to celebrate my eleventh anniversary at Microsoft. In my time here…

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Your questions: What the heck are you doing at Microsoft and what is CPE?

I was asked today: "just what are you doing at Microsoft these days? And what is this CPE thing I read about" More of the same actually, as I originally noted here. (As well as this humourous look.) In short, I work with product and services groups across the company to improve satisfaction with our…

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The Little BIG Things: 163 ways to pursue excellence by Tom Peters

I count myself among the many Tom Peters fans out in the business world, and just started his new book “The Little BIG Things”. I noticed on his blog that Mr. Peters has released a summary PDF version of the book available for free download – I highly recommend it. What you’ll likely find (as I did) is…

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What's on your TV: cable, satellite or OTA + the Web?

Someone asked today on a local mailing list for suggestion on local television options: Dish, DirecTV or Comcast (our local MSO). I noted that it used to be that if you wanted to get reasonable TV service throughout your home, cable offered the best option requiring no additional set top boxes for a good variety…

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Our new Microsoft Signature PC arrives, and I like what wasn't included in the shipment

As noted on Twitter, even Microsoft employees use the MicrosoftStore, especially when there’s a sale on some of the latest PCs around. Needing to replace an older model (tried and true) Sony Vaio that is headed to the repair shop, I ordered a new PC from the Microsoft Store last week, a new HP Pavilion…

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From Windows 7 to working with product groups customer satisfaction

A little more than three years ago as I noted here, I joined the Windows division working in COSD for Jon DeVaan with the rest of his management team (as I initially noted here) to work on Windows 7. I’ve certainly enjoyed the run in Windows, this being my second stint: I joined the engineering…

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Download Windows 7 RC from a trusted source – via Microsoft –and avoid peer to Peer and save yourself the security risk

As I recommended today, friends don’t let friends download bad things from peer to peer. So wait until the official downloads to the Release Candidate (RC) of Windows 7 are available. As noted online today, the Windows 7 RC posted today (April 30th) for TechNet and MSDN subscribers. Materials provided here include info on the…

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Solved: Word Completion on the AT&T Fuze

I recently solved the Word Completion problem I was having on my AT&T Fuze (HTC Diamond). I received a new phone from AT&T in late December and found that Word Completion was not working, even when selected in Settings>Input. I found that the phone is configured out of the box with Word Completion ‘off’ which…

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Being foolish about customer and partner satisfaction at Microsoft

I recalled tonight an old quote: Fortuna favet fatuis.  If you know me, you’ll likely understand my personal, off-hours affinity for such a quote and my penchant for Monty Python humour. But in all seriousness, I’m reminded of a past post in which I noted that fools may find fault with ease. It takes the…

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