The Little BIG Things: 163 ways to pursue excellence by Tom Peters

I count myself among the many Tom Peters fans out in the business world, and just started his new book “The Little BIG Things”. I noticed on his blog that Mr. Peters has released a summary PDF version of the book available for free download – I highly recommend it. What you’ll likely find (as I did) is…

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What’s on your TV: cable, satellite or OTA + the Web?

Someone asked today on a local mailing list for suggestion on local television options: Dish, DirecTV or Comcast (our local MSO). I noted that it used to be that if you wanted to get reasonable TV service throughout your home, cable offered the best option requiring no additional set top boxes for a good variety…

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Your questions: Windows Essential Business Server 2008 (EBS2008) was discontinued… what are my options?

From Daniel… timely in my effort to cover at least one customer and partner challenge or issue per day … “I read the news today… EBS2008 [Windows Essential Business Server] was discontinued… what are my options?” The news in question is from this post on the Essential Business Server blog… Today, we announced the decision…

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Your questions: "Will you answer questions on any Microsoft product? How long does Microsoft support their products?"

Diane asks… "Will you answer questions on any Microsoft product? How long do you [I assume she means Microsoft] support the products?"  Sure, I’ll try to provide answers and of resources available for the product line. This is not a replacement for our support system for products that are currently supported (aka in mainstream support)…

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My life as a customer: this week, it’s about cable television… and more than the 2009 DTV move

My life as a customer. This week, it’s cable television and the proposed digital television transition… not be confused with that other digital TV transition… as Tweeted today. If you read my post about my email and Tweet exchanges with Comcast, you’ll recall that I wrote to register my complaint of having to add another…

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Announcements: the kick-off of Microsoft Answers beta, courtesy of Chris Kilbourn

A new site has hit Microsoft.com, in support of our customers: the new community on the Microsoft Answers Site, Microsoft’s first consumer-focused support community.  Chris Kilbourn (the Lead Site Manager for TechNet) posted today about the launch… “A few times in my career, I’ve been lucky enough to have been involved with the turn-up of…

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Dude, I’m returning a Dell: the hard drive failed on our new PC

I wanted to share a very frustrating story with you that happened to me last weekend, one that I shared with Dell’s customer advocate folks. You may’ve read my post on the poor customer experience at my neighbouhood Best Buy (the good, the bad… you get the picture).  I was in search of a new…

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