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Support and Information Resources for Microsoft’s .NET Framework

imageAfter getting through the initial set of current Microsoft products, we come to the true beginning of the alphabet. Actually, we’ll start with punctuation: with the "dot" as in .NET.  

The .NET Framework to be exact.

This is the software framework that provides Windows developers with an extensible common library that can be utilized for developing applications running on a variety of screens – applications and services for apps on mobile and rich client devices, the Web and the cloud…

"The .NET Framework is Microsoft’s platform for building applications that have visually stunning user experiences, seamless and secure communication, and the ability to model a range of business processes. The .Net Framework consists of:

  • Common Language Runtime – provides an abstraction layer over the operating system
  • Base Class Libraries – pre-built code for common low-level programming tasks
  • Development frameworks and technologies – reusable, customizable solutions for larger programming tasks

"By providing you with a comprehensive and consistent programming model and a common set of APIs, the .NET Framework helps you to build applications that work the way you want, in the programming language you prefer, across software, services, and devices."

(OK, enough of the sell. If you’re inclined, you can download the .NET Framework 4 Release Candidate from here.)

imageAs with all good things, for support let’s start at the .NET Framework Support page. There you can Search the forums for an answer to your question, or ask a question if you can’t find the answer, If you are looking for an answer to a question, you can use search to find a resource, ask a question in the forums, or contact Microsoft support for help. If you are looking for a download, please go to the downloads page.

There are many support and informational resources open to developers on MSDN in the .NET framework community, including…

Code Gallery
 Code Gallery for the latest code samples and to share your own.

CodePlex
 CodePlex – where you can find open source projects or start your own projects.

.NET Framework Forums
 .NET Framework Forums – to discuss and ask questions.

Channel 9
 Channel 9 – Get social with the place to meet Microsofties building our technologies, and interact with others leveraging the .NET Framework.

 

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, .NET, .NET Framework.

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You learn something new each day. Today I found out about Learning Essentials for Microsoft Office

imageIt’s not intended to be a five year mission, but given the long list of products in our ballywick (or is that "bally wick"?) in the effort to address the a question on every one of our products… Next up is Learning Essentials for Microsoft Office. (BTW, the list of the many of the products I cover here are courtesy of our publicly available Microsoft Product Support Lifecycle Index site.)

To be frank, I’d never heard of Learning Essentials ’til now – at first glance, I thought it was a training guide for Office (no offense to my friends in Building 36…)

"Learning Essentials for Microsoft Office is a desktop application that works with Microsoft Office to provide students and teachers a custom Office environment. Learning Essentials includes curriculum-based templates and toolbars for Microsoft Office Word, Microsoft Office PowerPoint®, and Microsoft Office Excel. It also includes academic tutorials and project assistance from leading education publishers. This guide describes the options available for curriculum and IT administrators to customize and deploy Learning Essentials."

Available to Microsoft Academic Volume Licensing customers, Learning Essentials provides teachers and students get tools for the Microsoft Office suite, with templates and tools for Word, Excel and PowerPoint. Academic customers with volume licenses for Microsoft Office 2007, Microsoft Office 2003 or Microsoft Office XP, Professional or Standard editions, are licensed to use Learning Essentials at no additional licensing cost. In other words, Learning Essentials is free for schools that have a license Microsoft Office.

Learning Essentials 2.0 is supported thru 7/10/2012.

 

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, Learning Essentials, Microsoft Office.

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Support options for FAST Enterprise Search

image Next on my list customer and partner challenge or issue per day is FAST, which Microsoft acquired in April of 2008… FAST Search & Transfer, to be specific…

"Today, Enterprise Search from Microsoft offers best-in-class technologies and cutting-edge innovations that fuel our vision of search: connecting people to information through engaging experiences that drive better results. Our compelling set of enterprise search offerings meets the varying needs of our customers, provides upgrade paths as those needs change, and inspires customers to incorporate search in innovative ways into their workplaces to drive revenue and power business results.

"Folio and NXT customers and partners: We are pleased to announce that on December 2, 2009, Rocket Software completed the acquisition of the Folio and NXT product lines from FAST and Microsoft Corporation.  This announcement marks the transition of the Folio and NXT products, services, and support thereof to Rocket. For more information, visit the  Microsoft Pathways for FAST website. This site has answers to many of the business questions you may have.

Today is the top level look at information on FAST…

More info on all enterprise search products from Microsoft including FAST can be found at www.microsoft.com/enterprisesearch.

For FAST standalone technical support assistance, please visit http://support.microsoft.com/oas to submit a support request or call +1 866-922-5260 (8:00 AM – 8:00 PM Eastern Time)

 

Tags: Microsoft, how to, customer support, Microsoft Product List 2010, feedback, customer service, FAST, enterprise search.

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Thinking about ditching cable TV? Steps to a more integrated entertainment experience with Windows and Xbox 360

Microsoft Office Clip ArtLast Thanksgiving, I talked with my friend, prolific blogger/ Twitterer Beth Blecherman (aka techmama on Twitter) in Silicon Valley about the move in our house away from cable to a system that would allow us to get our TV entertainment programming using the free digital airwaves and the wide Internet pipe I had coming in the side of our home.

I’ve read that the average monthly cable bill in the States is $58.80, more than $700 per year. Given that we pay more than $100 a month to our cable provider, Comcast, for cable TV and internet, there’s an incentive to consider a move… actually, more of a migration. I noted some of my frustration in post "My life as a customer: this week, it’s about cable television… and more than the 2009 DTV" and since exacerbated by the changes required at home. More frustrating than the cost of the digital service are the new boxes I have to add between my cable coming out of the wall and my HD-ready TVs: new Comcast supplied digital set top boxes (STBs) and inability to no longer get digital and HD directly on my TVs equipped with digital tuners.

So, back to my discussion with Beth. Noting this growing frustration, I talked about our moves in our own household for leveraging the Internet and my existing computers and devices in the home, namely our Media Center PC and Xbox 360. Alas, our ReplayTV would be relegated to recording local stations that were still available for the time being on the remaining analogue feed (Channels 2-30).

For local channels, we get most of what we need over the air and free of charge. Mind you, it was much better when Comcast provided the 1-99 channel map in the clear (meaning, you could view the channels without a converter box): when they discontinued the analog signal and and moved the entire channel map to digital, they no longer provided these channels in the clear. That means that while I could get CNN and CNBC on all my TVs without special equipment before, Comcast customers now need to have a Comcast set-top box on each TV to decrypt the channels above Channel 30.

Sorry, kids: the Replay TV no longer gets the SciFi Channel.

This also means the capabilities in our new digital ready TVs will be redundant and – even worse – marginalized: I’ve found (YMMV) the inexpensive boxes that Comcast intends to provide "for free" don’t provide the clarity or experience customers I used to get from the digital HD provided via a direct cable connection.

As I noted before, we have a Media Center PC at the centre of our system, with Xbox 360’s as Media Center Extenders in other rooms in the house. Until recently, the vast majority of our time-shifted entertainment viewing came from our ReplayTV DVRs for watching programming from the main networks and several premium channels.

With our first Windows XP Media Center, which we replaced with Windows Vista and more recently migrated to Windows 7, we usd the on-board analogue broadcast tuner card to get free over the air television and channels from our cable provider. As the US moved to digital last year (as I initially chronicled here and elsewhere on this blog), you now need to upgrade to a suitable and supported digital tuner card or USB peripheral, or connect a digital converter box in order to get digital TV programming. (Our local network affiliates including PBS broadcast in digital as well as high definition digital: to see which stations you should be able to receive, more information is available at http://www.antennaweb.org.) With this tuner card, your Media Center computer can receive what’s called local "over-the-air" (aka OTA) television broadcasts with a with a suitable room-based or attic-mounted digital antenna, or cable signals broadcast "in the clear" for digital and HD ready equipment capable of receiving clearQAM channels. (Most current TVs already are digital ready, capable of receiving local channels via OTA ATSC.)

(For more on this switch, see the site DTV Answers: What you need to know about the February 17, 2009 switch to DTV.  This site provides info on the switch from the old analogue TV signals to digital television, or DTV.  For more information, visit the US FCC website on the digital TV transition at www.dtv.gov. We purchased an amplified indoor antenna for one TV not near an antenna drop to get the signal.)

So that covers ABC, NBC, CBS, PBS and a few other channels available OTA.

But what about on-demand/ time shifted and premium programming?

As noted in the Popular Mechanics article, How to Ditch Your Cable Provider Without Giving Up on TV, you can also get premium content on the web…

"Okay, that takes care of local channels, but cable offers hundreds. What about ESPN? CNN? HBO? What about video on demand? Can you replace those once the coaxial cable is cut? The honest answer is that, if you love surfing through an endless series of channels, then nothing will truly replace cable. But according to a 2007 Nielsen study, the average American household received 104 channels—and watched only 15 of them regularly. So if statistics are any measure, a broad selection of content is important to viewers, but sheer quantity is not.

"A surprising amount of TV and movie content is now available over the Internet for free or for a nominal price. The richest and most impressive source of Internet video, aside from outright torrent theft, is Netflix’s “Watch Instantly.” This streaming video service is a freebie extra for anyone who subscribes to the company’s DVD-by-mail service (any plan over $8.99 per month offers unlimited streaming of content). Watch Instantly lets users browse through a library of 12,000 movies and television shows, much as they would surf channels on a cable box. It nicely combines the joy of serendipitous movie discovery that comes from watching HBO or Showtime with the impulse entertainment of video on demand."

At home, we use the PlayOn software ($30) with our Windows 7 Media Center (recently migrated from Windows Vista SP1) to watch Internet content on our TVs equipped with one of the most versitile set-top boxes I’ve ever owned: the Xbox 360. We can watch regular TV programming via the Media Center remotely on the Xbox, but also access content from Hulu, YouTube, Amazon VOD, and other sites.

For Netflix, we use the Xbox 360 as a Netflix Ready Device (included with Netflix and Xbox LIVE Gold): the player accessed via the Xbox Live service (although it’s also available with PlayOn if you have a Media Center PC serving your network). Xbox LIVE Gold members can download the Netflix application straight to your console and begin watching movies and TV shows instantly.

Another service list I like is the one offered via TVGuide.com DVR. Through this page (which you can link to Facebook no less) you can "subscribe" to various favorite shows and watch full episodes via content distributor web sites when available. Essentially it’s a connector to various sites with pay and free content (via provides such as Amazon and Hulu, respectively).

The "My TVGuide.com DVR" provides personalization features for TVGuide.com’s popular Online Video Guide, launched in 2007, which indexes more than 700,000 TV episodes, music videos, movies and Web-only video content.  The feature also notifies users if there are new episodes of their favorite shows to watch.

We’re only a couple of years away from seeing how the predictions panned out in IBM’s report on "The end of TV as we know it." It provides their view on what the landscape in 2012 looks like across the industry for television programming, distribution and consumption. The authors interviewed a number of extensive interviews with analysts, pundits and execs from across a worldwide and industry-wide spectrum.

"Our analysis indicates that market evolution hinges on two key market drivers: openness of access channels and levels of consumer involvement with media. For the next 5-7 years, there will be change on both fronts – but not uniformly. The industry instead will be stamped by consumer bimodality, a coexistence of two types of users with disparate channel requirements. While one consumer segment remains passive in the living room, the other will force radical change in business models in a search for anytime, anywhere content through multiple channels."

This line has blurred with the Media Center now available on our TVs in the house. We’re still keeping Comcast for the time being as it provides the most seamless experience (with a single box) to access the channels we watch today (simple = high spousal adoption factor ;). But I fully expect that the integration of OTA and Internet available content within Windows will get easier, and will be simpler to access on all devices in the home via Digital Living Network Alliance Support (DLNA) devices as I noted here

I’m also happy to note the Digital Living Network Alliance Support (DLNA) in Windows 7. DLNA is consumer electronics industry consortium that promotes improved interoperability of digital content across networks, for sharing music, photos, and videos over multiple devices in, around and outside the home. Windows 7 implements several of the DLNA device roles and it also implements the DLNA protocols required for communications and media exchange. With Windows 7, your PC will be able to interoperate with a broad variety of DLNA certified devices like TVs, stereo systems, cell phones, DVRs, game consoles, etc.

Heck, with relatively inexpensive, multipurpose STBs like the Xbox 360 (no longer just a game device but truly an entertainment portal) and inexpensive yet powerful DLNA ready PCs with HDMI outputs, large hard drives (for digital video recording and network content cache) and consistent UI, it will only get better.

 

Tags: microsoft, dvr, akimbo, iptv, digital music, iTunes.

Clubhouse Tags: clubhouse, Challenge-Windows 7, media, Windows 7, video, HomeGroup, Play To

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Going to Mix10 in Las Vegas? Check out my hints on surviving tradeshows and finding restaurants in Las Vegas

Going to Mix10 in Las Vegas, from March 15 – 17? Check out my helpful hints on surviving tradeshows and finding restaurants in Las Vegas

As you may already know, Microsoft’s Mix10 Conference begins this week in Las Vegas.

Yes, today is when we Spring Forward An Hour in the US and Canada (thank you Daylight Saving Time) so if you’re traveling today, make sure you’ve adjusted you watch accordingly (we made the change for you automagically on your Windows powered PCs and devices). I know of a few brave souls at SXSW Interactive in Austin this weekend who’ll be heading shortly to Mix and I wish them well on any flight connections.

So with a tip of the hat to my friends heading or already in Las Vegas, I offer my few tips for those heading off to Vegas this week for the event, recycling the bits in the blog post “Surviving CES in Las Vegas: A few helpful hints“. 

Also, see the latest post for SXSW suggestions, Surviving SXSW in Austin: A few helpful hints.

Just substitute “Mix10” where you see CES. (documenting reuse of my legacy code 😉

Articles from around the Web & Social media. I’ll post articles queued up to read from Mix10 on the web. More news on Mix can be found via this search on Bing.

 

Tags: articles, what I read, Las Vegas, travel, Mix10, SXSW.

 

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