Jim Goldman: Netflix ‘goes dark’ today for some, but the company responded well


Jim Goldman writes today that Netflix Goes Dark And Finds It’s No Place To Be

NetflixIt started this morning with an email apology from online movie rental powerhouse Netflix, confirming to its 8.4 million users that the company was suffering a shipping and distribution outage.

“I called the company this morning to get more information and spokesman Steve Swasey was candid, forthcoming and easily accessible; hallmarks of good damage control when a company is under the gun. As soon as I got off the phone with him, I went on the air and broke this story.”

Kudos to Netflix for being so upfront about the situation. As noted, Netflix is known for their top flight customer satisfaction, (says me as noted here and many others, including Nielsen and ForeSee) and I’m sure that this won’t keep the company down.

Tags: Netflix, Customer Service, Customer Support.


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Comments (3)

  1. Bill says:

    Appears you  accurately predicted the XBox Live – Netflix partnership long before it was officially announced 😉

    Just another reason for Netflix!

  2. mthree says:

    The Xbox Live-Netflix deal just *had* to happen. The Internet video quality has been quite good and I’m looking forward to this more elegant way to view via Xbox 360 and in MCE 😉

    I have seen that Blockbuster is offering over the Internet viewing but haven’t experienced it personally as I canceled by BB account in favour of Netflix.