What does Halloween have to do with Customer Service and Satisfaction? Quite a bit actually…

As I mentioned previously, our taller son decided on dressing as Master Chief from Halo for Halloween, with his younger brother adopting the persona of a Pokemon Ranger. And, as luck would have it, both costumes were made from scratch, as neither are mass produced. So we completed our first (and last 😉 Pepakura model,…

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Your questions: A few notes on the upcoming "Fall Back" in North America

I had a nice chat yesterday with Michelle Kessler of USA TODAY, discussing the impact of the extension to DST this year. “Some Americans are finding themselves behind the times thanks to a daylight saving shift that is confusing people and electronics. Daylight saving used to end on the last weekend in October. But Congress…

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Make sure you "Fall Back" next week: Windows Mobile and Daylight Saving Time

Yesterday, October 28th, would have been the timeframe for the US Daylight Savings Time changeover under prior rules.  The new rules call for the US and Canadian DST “Fall Back” to occur in the early morning of Sunday, November 4.  A recent update was posted to our DST & TZ hot topics page which details impacts to some…

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Sometimes, you should fire your customer

It has been a good but busy week (complain, complain) between work and home.  One evening I returned a purchase at a local big box store, without a problem — the clerk was friendly, helpful and fast.  Whilst in line, I overheard a discussion (it was difficult not to hear) a return transaction gone wrong,…

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Reports of a future Xbox 360 with HD-DVD on-board surface in Oz

Remember, this is an external news report, on Dealerscope this morning… Microsoft Preparing Xbox 360 with HD DVD “According to an Australian Web site citing inside sources at Toshiba, that company and Microsoft are at work on a new version of the Xbox 360 that will include a new HD DVD drive, as well as…

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Of interest: Halo Movie clips and more on MSN

For a Hollywood project that is supposed to be as dead as a anything shot with a needler, there’s one that seems to have respawned again just like Master Chief on the ‘net… Of interest is the MSN site dedicated to the live action Halo movie, directed by Neill Blomkamp, with mega producer Peter Jackson. …

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What I’ve read: A busy week and the reading pile grows

A recent mail: “Where are your blog postings? Are you still around?” Let’s just say that it’s been a busy week.  Thanks for asking. Brazil “Sprang Forward”, my taller son has decided that he is going to be Master Chief from Halo for Halloween (you know, we found that no one makes a Master Chief from Halo…

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Max paints again to benefit the Microsoft Giving Campaign

It’s that time of year again: Microsoft’s annual Giving Campaign (here are a few blog posts on the campaign). As noted on the page, “through last year’s Employee Giving Campaign, Microsoft employee donations and the corporate match totaled more than $39.2 million in cash.” In addition to the link to the Seattle P-I newspaper slide…

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Windows Hotfix Update now available for new Daylight Saving Time changes in Brazil

To be posted the Microsoft Daylight Saving Time & Time Zone Hot Topics page at http://support.microsoft.com/gp/dst_hottopics… Brazil 2007-2008 Daylight Saving changes: The government of Brazil announced a change on September 20, 2007, in the observance of daylight saving time in the country. The new time change will take place in Brazil on October 14th (three…

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Your questions: "How do I report people who illegally download software?"

Last year I posted a note on piracy and how illegal downloading was down among US kids teens. I received a note this weekend from Valerie asking… “Is there a method to reporting people who illegally download software? Didn’t see tele # or address.” Glad you asked. 🙂 As related to Microsoft software, check out…

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