Xbox 360 #2 is going in for repairs


Our second Xbox 360 is going in for repairs… nearly a month after the last one. I’m beginning to sound like a broken record.

As noted in my post late last night, our family Xbox 360 went south… officially, the video output no longer, well, outputs.

Bad news is that as my currently video-less Xbox 360 does not display the three flashing lights and will will be covered under the original one year warranty… John, the customer service agent on the other end of the phone, informed me that, of course, it’s a month out of warranty.

So the repair will cost $99, for which I will also get an extended warranty.

Perhaps these units will cross in the UPS truck.

Good news is that the Xbox virtual customer service agent, Max, informed me at the top of the call that the Xbox 360 I returned following a Friday the 13th failure repair “has been completed and shipped within 5 business days.”

Better news: the kids used some of their savings to get a Nintendo Wii, so they don’t go into video game withdrawal. They are now hooked on Wii Sports (which gives them the same level of evening workout as Dance Dance Revolution). I recommend the very convenient and well-priced WiiPlay bundle which includes a bundled wireless controller and a new disc with nine new games.

Tags: Xbox 360, customer support.


Comments (6)

  1. Our second Xbox 360 is going in for repairs… nearly a month after the last one. I'm beginning to

  2. another perspective says:

    Now that MS has admitted there’s a design issue the warranty for that kind of defects here is ~”expected lifetime for that type of product”. There’s an agency that helps settle these issues and ultimately assist in taking it to court if necessary and the recommendations of the agency matters in the decisions. As that can get quite expensive, shops/sellers and the kind tend to settle/replace/fix instead.

    On the other hand this may have some effect on the prices locally thus leading people to shop from abroad/internet. To “fix” this EU is working on better unifying these things, they already have quite a lot but there’s still work to do. Though if you buy big brang product from China for $local/10 then bring it here and want it to get repaired, they’ll refuse to repair. Better to buy from inside EU if you want warranty.

  3. Be sure to check youtube for wii injuries.  The wii has issues with the straps breaking off the controllers and allowing them to go flying into the TV, out windows and even cause actions which cause injuries.

    [Mr. Crawford suggested using youtube.com  to search for “wii+injuries.”]

    This was the big factor in why we decided to not get the wii for our kids.

  4. M3 Sweatt says:

    Take a look at http://search.live.com/results.aspx?q=%2B%22nintendo+wii+injuries%22&form=QBRE for more details on Wii injuries. We looked at the reports and work with our kids as they use the Wii, urging thm to not make such violent movements… I found that some of the best move results in Wii Sports are seen most often when using the controllers with more finesse and fury.

  5. M3 Sweatt says:

    another perspective, thanks for your comment.

  6. Satisfy Me says:

    It’s returned home. Our Xbox 360 that suffered from a severe case of the dreaded three red flashing lights

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