Your questions: How do I get a Vista installation DVD if I purchased a Windows Anytime Upgrade?



Given Lance Ulanoff’s editorial this week (in the June 26th PC Magazine – I will include a link when I find it online) and a customer email who asked last week…



“How do I get an installation discs if I purchased a Windows Vista upgrade via Windows Anytime Upgrade if I have a problem with the install, or want to purchase a back-up DVD?”


We do have a process at Microsoft for getting installation discs to customers who purchase a Vista upgrade via Windows Anytime Upgrade (WAU). Thanks to Lynn and Mike on the CSS team for sending the info so quickly:


If you place an order through the Windows Anytime Upgrade site (WAU) and would like a disc sent as well, you can either make that request during the initial purchase, or you can follow the steps below after you purchase:



1. Visit the Windows Anytime Upgrade FAQ page and expand question #6 and click on the “Click here to order disc”




WAU screen 1


http://www.microsoft.com/windows/products/windowsvista/buyorupgrade/windowsanytimeupgrade/faq.mspx



2. You will then see the Selection/Shipping/Billing page and may fill this out as appropriate to process your order.



WAU screen 2


Customers may also contact the Windows Anytime Upgrade Team with any follow-up questions through the following channels:



Phone (USA): 1-877-666-2296


Email: customerservice@na.windowsanytimeupgradestore.com

Comments (2)

  1. Jose XXXXXXXXX says:

    I purchased a Windows Vista upgrade on-line on xxxxxx order#xxxxxxxx after installation was complete my lap-top did not function properly could not rectify the problem returned the lap-top back to [retailer] and exchanged it for a different lap-top with the Vista Premium already installed. how do I go about getting credit for my purchase?

  2. mthree says:

    Thanks for your post, Jose. You should be contacted soon by the order processing folks and our customer service team to obtain a refund. Hope this helps!