Your questions: How can I contact Microsoft Customer Service?


In the mailbag this long holiday weekend morning…



“I have run in to a problem with my Microsoft software… How can I contact Microsoft Customer Service?”


First, if the problem or question is related to software or products you purchased through a Microsoft OEM (Original Equipment Manufacturers) as part of a bundle, then you should first contact that company. Microsoft OEMs include companies such as Acer, Dell, Compaq / Hewlett-Packard, Gateway, Lenovo, Samsung, Sony and Toshiba (among others). This includes questions you have on using the operating system that was pre-installed on your PC (XP or Vista) as well as any software or accessories that came in the bundle.


If the questions or support involve a Microsoft product that you purchased seperately (not part of a computer bundle), then I suggest that you visit http://support.microsoft.com/ for general information.


From the Microsoft Support site



For information about replacement manuals, disks, drivers and service packs, product orders, policies related to copying software on additional computers, licensing, and product registration, Microsoft Customer Service is available Monday through Friday, from 6:30 A.M. to 5:30 P.M. Pacific time. To contact Microsoft Customer Service, call (800) 426-9400.


To register your product and to find information about product registration issues, visit the following Microsoft Web site: https://register.microsoft.com


Other support options



  • Contact Microsoft – Phone Numbers, Support Options and Pricing, Online Help, and more.

  • Customer Service – For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.

  • Newsgroups – Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.

If one of these links don’t address your issue, please visit the Online Support Page to start an email support incident or call (866) 833-7088. In the States we offer varying levels of support: for example, for Windows XP Home SP2, you receive to no-charge support requests and
no charge installation support by phone. (Visit the page for contact numbers in regions outside the US.)
 


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Comments (6)

  1. I RECEIVED THIS IN AN EMAIL THOUGHT YOU MIGHT

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  2. Jim Cossin says:

    I purchased a Toshiba laptop in February 2007 at Circuit City in Meas AZ.  In June 2007 the “D” drive failed to communicate with the OS so I went to Circuit City with my service agreement.I was told it was a software issue not covered by the service agreement.  I was told to restore he hard drive and the problem should resolve.  I restored the hard drive and the problem resolved, for a while.  I had reloaded all my software which took several days and was inconvenient to say the least.  The “D” drive crashed again,and I contacted Toshiba, and I was referred to CA&S Computer Systems here in Mesa.  When the problem was diagnosed, the tech had to remove the upper and lower filters from the registry to make the OS operational.  This cost me $65.00.  I believe I’m entitled to reimbursement by Microsoft for this glitch as well as all the other problems  in the Vista OS, including purchasing a one load McAfee that won’t run on Vista.  Please tell me how I can apply for reimbursement of $65.00 repair cost.

    Sincerely,

    James Crossin

    [personal info redacted]

  3. M3 Sweatt says:

    First off, I’m really sorry to hear that you had a problem with your new notebook.  

    The problem sounds like one of incompatible storage drivers weren’t updated for Windows Vista. (See http://support.microsoft.com/kb/929461 for an example of this issue.)  In some cases, not all hardware had Vista-compatible drivers (as was the case with my printer, external DVD-R drive and video card back in January). I suspect that this was a hardware driver failure given what you’ve posted, and IMHO the drivers are the responsibility of the PC manufacturer.

    I suggest that you contact Toshiba (as noted at http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_modSel.jsp) Toll-free Technical Support for Computers at (800) 457-7777, or send a letter detailing your notebook model and difficulty to…

    Toshiba America Information Systems, Inc.

    Customer Service – Computer Systems Division

    9740 Irvine Boulevard

    Irvine, CA 92618-1697

  4. GUENDAL4 says:

    I bought a machine in Ecuador that has a bogus version of XP (Spanish) installed and have been trying and trying and trying to buy a legitimate license through the Latam channels. It has turned in to a part-time job and has been somewhere between frustrating and humuliating. HELP!!!!

  5. Russ says:

    And when you make a purchase fom Microsoft online and the like drops before getting the product and it is after hours what can one do.  There is no one there and the suggestion are just a loop!

    [M3 responds]:  When you order from our on-line system, I believe that customers receive a confirmation with information on how to contact Microsoft or our agent should you need any further assistance.  Also, Microsoft customers may contact our Customer Service center as noted on our website for assistance — agents are standing by. 

  6. I have a couple of quotes that I hang on my office cork board, one of which is this one from the customer