I received a notice that the LifeCam VX-3000 should arrive today. I ordered the VX-3000 as I don’t think that I need the 5MP camera feature, but I may find that I’m wrong.
I have heard a couple of people running into configuration problems related to AV and firewalls. Be sure that you visit the troubleshooting page for the LifeCams, and if you’re having trouble, take a look at your firewall settings as outlined in this KB article.
If one of these KBs don’t address the problem, please visit the Online Support Page to start an email support incident or call (866) 833-7088; in the States we offer 90 days unlimited support, included at no charge. (Visit the page for contact numbers in regions outside the US.)
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4 replies on “LifeCam support and online KB articles”
When I am video conferencing I can hear the people that I called, but they can’t hear me. My sound bar has a microphone picture and they have a speaker picture and I can move the sound up and down on their picture, but Mine won’t let me move the sound up and down the bar. Are my speakers on the microphone not working? please advise deanne
Take a look at http://support.microsoft.com/kb/921332/en-us, "Your contact can hear but you cannot hear your contact when you use LifeCam together with Windows Live Messenger to make a video call" from the Solution Centre at http://support.microsoft.com/ph/11859.
I have the same problem as Deanne. Can anyone shed any light on it?
Thanks
Chris
See my previous note (above) and LMK if this doesn’t solve your issue.