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Find out how companies are using Microsoft Speech Server to meet their data management and analysis needs. http://www.microsoft.com/speech/evaluation/casestudies/default.mspx

Microsoft Autoattendant Solution Answers with Increased Accuracy and Lower Overhead

With more than 8,000 calls each day, Microsoft was a prime candidate for finding a new speech-recognition solution to answer the call for improved first-try recognition rates, a reduction in live operator expenses, an application that was easier to maintain, and a solution that was not proprietary. Using in-house expertise, the company developed MS Connect, a powerful new autoattendant solution built on top of its Microsoft .NET infrastructure utilizing Microsoft Speech Server 2004.

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