Xbox 360 on call… service centre info

As a friend just found with some issues Xbox 360 Live account activation, a reminder that Xbox Customer Support can be reached on-line at And if you run into a hardware problem, call 1-800-4myXbox or go to If the problems can’t be immediately resolved, you’ll get detais on how to ship the console overnight to…


4RL? LOL, it’s Encarta via MSN Messenger

ELIZA has met her match. I received an email today with details on how to use MSN Messenger to query Encarta. This is a very cool feature. I’ve even heard that it will solve simple mathematical questions. You add to your MSN IM contacts list, then send an IM with questions for real-time answers, such…


Of interest… suggested holiday reading list

A recent thread made its way around the office this week with a great suggested holiday reading list. I’ve included a few of the selections here along with my own suggestions: “Built to Last: Successful Habits of Visionary Companies” by Jim Collins and Jerry Porras “Good to Great: Why Some Companies Make the Leap… and…


Connect is Live on Microsoft.Com

Now on line is the new Microsoft Connect, the new product development collaboration site at Microsoft for our products. The goal is to enable a better connection with customers during the product development process and make the connection (no pun intended) to ensure our new products meet customer’s needs. Through Connect, people are able to…


Return On Investment: 80/20 and 1/50

I just returned speaking with friends at a local event tonite, many of them Microsoft customers. At one point, the discussion turned to the efforts Microsoft is making to improve the customer connection, through our establishined listening systems, cutsomer support calls, blogs, newsgroups and othger efforts that directly connect our product group emmployees with real…


"But I work for MS" doesn’t get me anywhere

(I say that tongue in cheek.) For all those who are awaiting the release of the new Xbox 360, take heart in knowing that you’re not alone and that there are many people in Redmond waiting along side you… or more likely, behind you in the queue. From an update notice I received today from…


What does HDTV have to do with Satisfaction?

Plenty, especially when you see a broadcast in pure HD, or have watched some of the great programming in HD already available over the air (I’ve not been impressed by the compressed cable TV versions, ‘though it’s often superior to SD). A key reason why we’re happy to have a standing order for the new…


Free Trial: Digital Image Starter Edition 2006

You can install a trial copy of Digital Image Starter Edition 2006 free for 60-days. The Starter Edition contains virtually all the features available in the full version of Digital Image Suite 2006  .


Knowledge Base Nugget: Contacting Support by Phone

Here’s a nugget from the Microsoft Support Site…  How and when to contact Microsoft Customer Service For information about replacement manuals, disks, drivers and service packs, product orders, policies related to copying software on additional computers, licensing, and product registration, Microsoft Customer Service is available Monday through Friday, from 6:30 A.M. to 5:30 P.M. Pacific…


More Xbox 360s for the holidays = more satisfied customers

… like me, for instance, as I have an Xbox 360 on order. News: Microsoft Expects High Xbox 360 Sales… Microsoft Corp. expects to sell as many as 3 million Xbox 360 consoles in the first three months after launching the newest version of its video game machine, the financial chief of the giant software company’s…