Microsoft Director of Business & Sales Operations - Eric Ligman

Eric Ligman, Microsoft Director of Business & Sales Operations Blog

New Microsoft Partner Network portal coming, thanks to you!

imageAt the beginning of November, I reached out to you here on the blog in my Simplifying your Microsoft Partner Network Portal Experience – Your input is important post to let you know about a test we would be running of a new Microsoft Partner Network Portal design and asking for your input, thoughts, and feedback on the new design.  First, a huge thank you to all of you that provided us with your input on the new test design!  We really do appreciate all of the input you provided to us on it.  Second, I am very happy to let you know that based on both your input/feedback on the new design, as well as overall performance improvement factors we saw for our partners using the new design, we are going to be looking to roll out the new design worldwide in the late January timeframe.  In fact, some of the countries have already begun rolling the new design out on their sites!

Here’s a quick glimpse of just some of the results we saw with the new design while being tested by you:

  • 9 point increase in user satisfaction scores
  • >20% increase in successful task accomplishment by users
  • 10% reduction in top tab navigation usage
  • 12% increase in successful content consumption
  • Tons of great comments and feedback!

Basically, what we are seeing is that partners are spending less time looking for the information they want and having greater success finding and using the information they want, which is leading to higher satisfaction for our partners using the new design. (and happier partners is the goal after all!)

Because of this, the Worldwide Microsoft Partner Network portal page will retain the new design and we will begin working with the various countries around the world to begin moving their local sites over to the new design as well throughout the December/January timeframe.  In addition to this, we will be continuing to try some more new ideas and improvements (which we’d again love your input and feedback on) in the future to see how we can continue to improve your online experience with Microsoft as a member of the Microsoft Partner Network!

On a side note, don’t forget about using one of the past improvements we made to the portal which received rave reviews from users of it: How to easily find what you want on the Microsoft Partner Network portal.  This improved portal search engine is incorporated into the new design as well!

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Thank you and have a wonderful day,

Eric LigmanFollow me on TWITTER, LinkedIn, and RSS and see “What I’m thinking
Global Partner Experience Lead
Microsoft Worldwide Partner Group
This posting is provided "AS IS" with no warranties, and confers no rights

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