Microsoft Director of Business & Sales Operations - Eric Ligman

Eric Ligman, Microsoft Director of Business & Sales Operations Blog

Microsoft Small Business Specialist 4 Hour Technical Support Expanding to over 50 products!

SBSC_US_rgb Some of you may recall back when we announced the SBSC Exclusive 4-hour response time managed newsgroup, where Microsoft Small Business Specialist Partners could now get 4 hour response times to their technical questions through our Online Technical Communities on some of the top SMB products, such as: Windows Vista, Windows XP, SQL Server Reporting Services, Exchange Server, Windows Server, Windows SBS, and the 2007 Microsoft Office system. Well now we’re taking it to the next level!

Starting on Monday, April 27th, Microsoft Small Business Specialists will now get 4 hour response time through the Microsoft Online Technical Communities on over 50 Microsoft topics! Here are some of the items your will now be getting 4 hour responses on:

  • Dynamics: AX, CRM, GP, NAV, RMS, SL

  • Internet Technologies: IE, IIS

  • Messaging: Exchange Server, Live Communication Server, Exchange Client – OE and Windows Mail

  • Mobility: Office Mobile, System Center Mobile Device Manager, Windows Mobile

  • Office: Access, Accounting, Excel, Outlook, Powerpoint, Project, Visio, Word, Office for Mac, Office Sharepoint, Setup & General Questions

  • Security:  Forefront, IAG, ISA, WSUS, SteadyState

  • SQL Server and SQL SRS

  • System Center: SCE, SCOM, SCCM, SCVMM

  • Virtualization: Virtual Earth, Virtual PC, Virtual Server

  • Windows Client: XP, Vista, Windows 7 RC Client

  • Windows Server: Windows Server, Windows Server 7 RC, SBS, EBS

These exciting changes launch at 9:00 am PST on Monday morning, so when you head on out to the Microsoft Online Technical Communities after that time, you will notice these new topic areas available to you as a Microsoft Small Business Specialist with your 4 hour response time in place! Just one more thing that Microsoft is doing to help our Partners be successful in growing your business and serving the needs of your clients!

Thank you and have a wonderful day,

Eric Ligman – Follow me on image image
Global Partner Experience Lead
Microsoft Worldwide Partner Group
This posting is provided “AS IS” with no warranties, and confers no rights

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