There have been numerous reports of clients being referred to the Microsoft Fulfillment Center toll-free number to request “free” Open license media. I’m not sure where the idea came from that there is free media available from the Microsoft Fulfillment Center since it has never had it; however, it is apparently being conveyed to customers by resellers on a number of occasions.
First, Open License customers are encouraged to download their software bits directly from the Microsoft Volume Licensing Services Center online. Media can also be ordered directly from that site as well. In the event they require 10 or more sets of media for some reason, or if they experience a problem ordering media from the VLSC site directly, then you could call the Microsoft Fulfillment Center and order the media at a per unit price.
Thank you and have a wonderful day,
Microsoft US Senior Manager
Small Business Community Engagement
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