So where’s my January Action Pack kit? Anyone wondering this?


If you are wondering where your January Action Pack Kit is and when you’ll have it , here is an update for you.  The message below came from the Action Pack Team and you will see it shortly on the Microsoft Partner Page; however, I wanted to get it to you as soon as possible so you had the information.  Also, be sure to check out the update I added to the end based on some information that was confirmed just this afternoon:

 

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Dear Microsoft Partner,

 

This is to inform you of the estimated delivery date of the January Action Pack (quarterly update). The January kit is a Special Launch Edition featuring Windows Vista, Microsoft 2007 Office System and special information on Windows Small Business Server 2003 R2.

 

We know that you’re anxious to receive this kit, and we want to get it into your hands as soon as possible. However, in order to meet the customer demand due to the overwhelming response for the new Windows Vista and Office products, our January Action Pack kit is delayed. We understand the importance of our partners receiving these products before the general public, and we are doing everything possible to make this happen. However, our estimated ship dates by region are as follows:

 

  • North America – January 19th

  • Europe – January 22nd

  • Asia Pacific – February 5th

 

We apologize profusely for the delay.

 

In addition, we are continually updating the Partner website with additional information about the January update kit. Please check this site regularly in order to receive the latest information (Action Pack information can be found under the “Program Membership” tab.)

 

Thank you for your understanding and your patience.

 

The Microsoft Partner Program

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UPDATE:  Knowing the importance of getting the Action Pack contents into the hands of our Partners, re-iterated by the feedback you have provided us on this subject, the US Team is funding expedited ground shipping for all US Partners for the January kit.  We are staggering the shipments across several days in order to manage load, so receipt times for partners will vary; however, all should receive their packages within 5 days of shipment. If you have any questions about your shipment status, please contact the Regional Service Center at maps-na@microsoft.com or 1-877-283-1925.

 

Thank you and have a wonderful day,

 

Eric Ligman
Microsoft US Senior Manager
Small Business Community Engagement
This posting is provided “AS IS” with no warranties, and confers no rights

Comments (39)

  1. DUIT Dale says:

    Thanks for this important information and expediency.

  2. This is the second time in consecutive quarters that the MAPS have been delayed. As a Partner, I feel slighted a bit. What is going on with the MAPS???

  3. And another thing, again WHY AM I READING ABOUT THIS ON A BLOG?!?

    I am a Microsoft Partner. I have yet received anything official from MAPS concerning the downgrade rights or quarterly delays. This is unacceptable. If I did not religiously read your blog, I would be totally in the dark concerning MAPS. How about a newsletter, your at least an email.

  4. Scott Cayouette says:

    Great Info Eric…Thanks for the Post! I will post it to my User Group today.

  5. Dave Townsend says:

    This is interesting because I phoned my distribution centre (Europe) on Friday and they told me that my pack had shipped on 15th Jan. No sign of it arriving yet though.

  6. Dave says:

    I talked to MAPS a couple times this week. I’m rather paranoid about packages going through the mail so I’m constantly trying to get tracking numbers. I was initially told that the tracking number was "unavailable", then I recieved a tracking number that didn’t work, and was then told that it was the wrong number and that I "would not be recieving a new tracking number" at all…

  7. Doug says:

    I’m also a bit annoyed that Microsoft has not communicated this to its partners. It is not hard to send an email that says, "Due to great market demand and an extra busy load this quarter, the January 2007 quarterly update for MAPS has been delayed. New shipping dates are as follows….

    There. 1 minute to create such an email. Instead, I have somebody checking our mail every day to see if we’ve received a package from Microsoft. We were out of town over the weekend, and I have actually been concerned that someone may have stole it, because packages get left at our front door.

    A little basic communication would be appreciated, and furthermore is expected in normal business.

    Otherwise, I’m generally happy with the ActionPacks (however, I would really like to see us get Outlook w/ BCM 2007 & Office Accounting 2007, since these products have a lot of features geared to our SMB clients).

    ;-)

  8. Bob L says:

    So…has anyone gotten their January Update yet?

    I call the MAPS office and was told it shipped on the 15th (not the 19th as listed above)….but no sign of it yet.

  9. Alex says:

    I called yesterday and they too said it had shipped on the 15th for North America.  I was told that if I still haven’t received it by the 30th to call them again.  Granted that is the day Vista goes to retail and we were supposed to have it before then to explain to customers and such.

    Great job Microsoft.

  10. Alfred Ingram (Conceptual Design &Imaging) says:

    It’s January 29 and I don’t know where my Action Pack is. Will it arirve before I renew at the end of February? You seem to have a problem in Chicago.

  11. Brad says:

    I called last week and was told that the Action Pack would arrive in the first two weeks of February. Looks like they are telling everybody different things? Seeing I and most likely you, have not recieved anything…. maybe we will see this sometime this quarter.

  12. Bob L says:

    So what happened to the expedited shipping mentioned above?????

    Clearly there was a screwup somewhere.

    You would think that by now a simple email to the partners as to the real story would come out.

    How about an update ??

  13. Jason says:

    In NY still haven’t received my Action Pack, they told me to call if I don’t receive it by February 6.

    On top of that, I found out 2 things that I’m not all too happy about:

    1. Vista has to be installed over an existing installation of XP SP2 (you can’t do a clean install, even if you have an XP CD)

    2. 64-bit edition of Vista Business is not included, and the only way to get it is to purchase it retail (my understanding is that retail customers are able to get the 64-bit media of whatever version they purchased at no cost, except for a small shipping & handling fee).

  14. Dan says:

    No action pack in Washington D.C. 01/29/07

  15. Bill says:

    Same here in San Diego, no MAPS update as of 1/29/07

  16. jschoef says:

    Nothing in Manchester NH either.

  17. Rob says:

    No Jan update in Louisiana either…

  18. rkamp says:

    No action pack in San Jose 01/29/2007, although one of my business associates received his last Friday.   At least some are getting out.

  19. MESavage says:

    Arrived today 1/29 in Newport Beach in So Cal. Vista disk says "upgrade" so I hope I don’t have a problem doing a fresh install.

  20. TR Staker says:

    Still nothing in Billings, Mt 1/30.  

  21. rkamp says:

    Finally received my Action Pack in San Jose on 01/30/07.   Box says it was shipped on the 25th by UPS Ground.

  22. Bill says:

    Good to see it showing up

  23. Bob L says:

    Still nothing as of Tuesday in Connecticut.

  24. Thomas says:

    No sign of delivery in the Dallas area.  Disappointed.  A second source of disappointment is that only Vista Business is included with the Pack and it is a freaking upgrade.  There are clients interested in Ultimate.

  25. Kory says:

    nothing yet Celina, Ohio

  26. Bill says:

    Got it yesterday

  27. Bruce says:

    Nothing here in Toledo. Why in the heck aren’t we given the option to download an ISO image? Or at least emailed one cd key so I could have someone burn me one with a TechNet subscription???

  28. Sheldon Katz says:

    Still no action pack in CT!

  29. axl says:

    Guys, the Partner website is there and is always up-to-date. It details the delivery dates of the Action Pack updates. No need to stress.  Visit it regularly, take part and enjoy the benefits.

  30. Paul says:

    There is an apparent work around to the Vista Upgrade.  It is true that you are not able to perform the install and simply point to the XP / 2000 CD.  The work around is to perform a "trial" installation followed by an "upgrade" installation (all with the Vista disk).  

  31. Bob L says:

    I take major exception to the statement that the website is always up to date.  It was not changed until last Friday to give any updates….up until then it said it would be here before the 30th.  It was not changed until that date had passed.

    The Action Pack team has botched this important mailing.  It has been clear for months that this was coming and that it was important.  But clearly little planning was done.

    Twice I have been told by email that my action pack went out on the 15th.   At the start of this blog entry it says it is going out on the 19th with exedited shipping and everyone should have it in 5 days.  Well here it is Feb 5th and it is still not here.

    I know people who got theirs over a week ago.  I got a form email saying it was shipped Feb 1st….as did this other person but he had already has his for several days, so clearly this email had no direct connection to the actual ship date.

    How about some real information?  How about fixing this.  I have customers who are starting to ask questions and I am still running beta software.

  32. Elizabeth says:

    12th Feb in Aussie and still no Action Pack.  What makes it worse is that I have to sell my customers Office 2007 OEM which of course ships with no media.  My distributors all have the license packs but no stock of OPK?  I can’t download the OPK off the system builder website and I don’t have my action pack with the OPK in it.

    How the hell am I supposed to sell this product?  Sorry customer you can have a license but I don’t actually have anything to install it with.

    Why does MS think its a great idea to ship product with no media for the customer?  We need to do reloads for people nearly every other week and if I was a customer I would be pretty upset about it because it would mean I can’t do the reload myself.  I mean most of my customers are SMB so I will take care of it for them and charge them by the hour of course but geez it would suck to be a home user.

  33. mssmallbiz says:

    @ Elizabeth – Your feedback was forwarded to the team in Australia; however, you have not included any way to reach you, so if you want to provide your contact information to us offline, they can follow-up with you.

  34. Joe says:

    Get this.

    I live in VA. My Action Pack was apparently misshipped to *PA* by Microsoft (so much for MapPoint).

    And here today’s response from Microsoft as to when I will get it. After calling them, the only thing they say they can do is give me 2nd day air (be still my heart).

    emphasis tags are mine- It’s case ID BIS-3582134

    ==========

    Hello Joe,

    Thank you for your email regarding the Microsoft Action Pack Subscription for XXXX XXXX XXXX

    We apologize for any inconvenience that this may have caused you. We apologize for the inconvenience. We have issued a replacement order for January Quarterly Update.

    The order will ship via UPS Ground. Please anticipate receiving this shipment within <b>15 to 20 business days</b>. At this time, there is a delay in the replacement process for the January Quarterly Update.

  35. Ed Muth says:

    Vancouver Canada – February 22/07 and still no Action Pack

    After making an inquiry in the second week of February I received this email on Feb 15th

    "We appreciate your patience during this process. We have sent your request to our replacement team and they will get that replacement to your as soon as possible. Because there is a high volume of orders coming in there may be a slight delay in your shipment time."

    I guess a January action pack that arrives in March (I hope)is no worse than a 2006 software release that is released in 2007

  36. Dave W says:

    I have spent the greater part of the last month trying to get Maps to send out my january update. This is really getting bad, It is now march. I finally went out and bought Vista / Office 2007 because I just could not wait any longer and customers were asking me questions about features I did not know about.

    Thanks Maps!

  37. Joe says:

    Apparently while MAPS was emailing me saying 15-20 business days, someone made a point of sending it 2nd day air, so I did get it not too long afterward.

    Seriously, if the 15-20 business day estimate was for real when it comes to replacements, it essentially means some people won’t get the 1Q-2007 update until 2Q-2007. They are missing a quarter.

    MAPS is going to extend the subscription expiration dates for people who wind up in this position, right?