Microsoft Director of Business & Sales Operations - Eric Ligman

Eric Ligman, Microsoft Director of Business & Sales Operations Blog

SBSC Exclusive 4-hour response time managed newsgroup

Yesterday at SMB Nation, the topic of the SBSC exclusive managed newsgroup with 4-hour (Yes, 4 hour instead of the standard 24 hour!) guaranteed response time came up and many Small Business Specialists wanted to know more about it and where to find it.  Well, here you go:


As a Microsoft Small Business Specialist, we are pleased to inform you about a new member benefit: exclusive, Private Managed Newsgroups!  We listened to your requests for additional and enhanced support and are excited to offer this new resource.  Now you can:

  • Post questions about the Microsoft products you use and support.

  • Search for questions and answers others in the Small Business Specialist community have posted about the supported Microsoft products.

  • Learn tips from other community members who have experience working with the Microsoft products.

  • Post communications for other partners to read.

  • Request enhancements to this benefit.

Furthermore, as an exclusive benefit to Small business Specialists you will receive your responses within a 4 hour timeframe.*


Beginning Monday, July 10, the private Small Business Specialist Managed Newsgroups will be available, offering break-fix support for the following Microsoft products** at no charge:

o      Microsoft Windows Server, 2000 and 2003 Standard and Enterprise versions

o      Microsoft Windows Terminal Server Edition

o      Microsoft Exchange Server, 2000 and 2003 Standard and Enterprise versions

o      Microsoft Small Business Server, 2000 and 2003

o      Microsoft Windows XP Professional, Microsoft Office products, 2000, 2003 including Access, Excel, PowerPoint, Project, Setup, Visio, and Word


To participate, simply sign in to the Small Business Specialist portal on the global English Microsoft Partner Program website. This sign in validates your Small Business Specialist Community membership and enables you to access the exclusive newsgroups. From there, follow the link and instructions to join the newsgroups.


And this is just one of the many new EXCLUSIVE Small Business Specialist offers/items we are rolling out this year.  If you are not a Microsoft Small Business Specialist yet and you focus on serving the needs of Small Businesses, now is the time to join.  Go HERE to find out how.


Thank you and have a wonderful day,


Eric Ligman
Microsoft US Senior Manager
Small Business Community Engagement

This posting is provided “AS IS” with no warranties, and confers no rights


*This managed newsgroup service is provided in written International English with an unequalled Service Level Agreement of 4 hours during the business hours of 6:00 A.M. to 6:00 P.M. Pacific Standard Time, Monday through Friday. 


**Support for non-English version products will be provided on a best effort basis by the newsgroup support team and may be re-directed to local support options