Improving customer service: From idea to app in six weeks through the Cloud

Western Power wanted to better inform their customers concerning upcoming maintenance and upgrade work as well as provide better information about storms and other unplanned outage situations. While Western Power does not generate or retail electricity, they build, maintain and operate the electricity network in the south west corner of Western Australia covering 255,000 square…


Interactive and collaborative visual communications system of the future...without the flirting!

Interesting article in USA Today about Microsoft and Harrah’s unveil high-tech interactive bar table (see: http://www.usatoday.com/tech/products/2008-06-12-microsoft-harrahs-casino-table_N.htm)   Harrah’s Entertainment is using a high-tech interactive bar table  to  lets patrons order drinks, watch YouTube videos, play touch-screen games and even flirt with each other.   The bar table is composed of six rectangular tables with built-in…


Geospatial Systems on Steroids

Utilities and other companies are no strangers to geographic information system technology as it is part of their resource management, asset management, environmental impact assessment and emergency planning and response operations. Utilities have been using geospatial systems for years and one of the first industries to adopt the technology.   As we look around at…


Too Much Data, So Little Information

In terms of industries that that are rich in data rich and poor in information, Utilities and Power Companies are probably at the top of the list. That doesn’t need to be the case any longer. I remember about 4 years ago asking Rick Nicholson of IDC Energy Insights (Meta Group at that time) at…