Smart Grid: Where Do We Stand?

The march to realize the vision of the smart grid worldwide continues but the progress reflects differences in priorities and emphasis globally. To get a pulse on where smart grid efforts stand worldwide, Penn Energy Research Center has conducted an industry survey on how Power and Utility companies are approaching smart grid initiatives in 2012….


In the Field: Observations on the Power & Utilities Industry in Japan

Earlier this month the Microsoft Power & Utilities Team spent a week visiting customers and partners in Japan. It goes without saying that the Power & Utilities sector in Japan is in unrest due to the earthquake and tsunami that damaged the Fukushima Daiichi nuclear-power plant. As we traveled from Tokyo to Sendai we were…


Convergys and Microsoft: Better Together

We have written in the past about the work we are doing with Convergys in Caring for Customers: A “Mashable Ecosystem” Model for Utilities and Driving Customer Success in the Smart Grid Era: Why the Time is Now for CRM.  These blogs point to the unique features of Convergys CRM powered by Microsoft Dynamics CRM…


Webcast Replay – The Future of Enterprise Utility Solutions

When we talk about the Future of Enterprise Utility Solutions, we cannot have the discussion without addressing Utility Asset Management and the importance of having a scalable and performance oriented architecture to support it. The underlying infrastructure and solutions must work together to allow Utilities to: – Collect, organize, and exchange data easily – Transform…